Brazil
Customer support and administrative professional with experience in high-volume environments, strong communication skills, and problem-solving abilities. Background in education, laboratory, and environmental consulting, with proven ability to manage tasks, organize data, and communicate complex information clearly and efficiently. Experienced in customer support, chat and email communication, handling inquiries, resolving issues in real time, and ensuring customer satisfaction. Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines. Skilled in administrative support, including data entry, reporting, documentation, and workflow organization. Comfortable working remotely, using digital tools, and collaborating with teams. Open to remote opportunities in Customer Support, Administrative Assistance, and related roles.
I worked on the IPT Sustentável – Florestas project, conducting forest inventories, diagnostics and risk assessments for tree fall, diagnostics for xylophagous organisms, botanical identification, tree management, preparation of expert opinions and technical reports, and the planning and use of non-destructive equipment. - Managed reports, documentation, and data organization - Communicated with clients and stakeholders - Handled multiple tasks and deadlines - Ensured accuracy and efficiency in deliverables
Automated RNA extraction (Hybribio), elution, preparation of amplification mixes for LGC, SEEGENE, and MICOBIOMED/LINEGENE platforms, and plate pipetting. Involvement in COVID-19 diagnostics, handling a high volume of samples. - Worked under pressure with high attention to detail - Managed high-volume tasks efficiently - Followed strict processes and deadlines
Nasopharyngeal specimen collection for SARS-CoV antigen testing, analysis, and report release.
Conducting forest inventories, diagnostics and risk assessments for tree fall, diagnostics for xylophagous organisms, botanical identification, tree management, preparation of expert opinions and technical reports, and the planning and use of non-destructive equipment.
Present the facilities and guide activities from a technical-scientific perspective; receive students and walk-in visitors; and propose and assist in the development of educational materials to be used during scheduled visits. - Provided customer support in high-volume environment - Assisted visitors, answered questions, and resolved issues - Delivered clear and engaging communication - Ensured positive customer experience