Utrecht, Utrecht, Netherlands
Leading purpose-driven digital CX change and transformation through people, processes & adoption.
At Capgemini, I lead organizational change initiatives within the Digital Customer Experience practice, with a focus on Content, Marketing and Commerce. I support clients through change and transformations by aligning people, processes, and delivery models to enable sustainable change.
Providing strategic leadership to shape governance, reporting, and delivery frameworks that drive sustainable enterprise agility. Focused on building internal capability and scalable PI practices to ensure lasting alignment between strategy and execution, enabling continuous improvement and future growth.
At Valtech, I served as Team Lead for a group of 30 professionals for our Amsterdam location, fostering team cohesion, growth, and delivery excellence. Alongside this, I managed end-to-end digital transformation projects for enterprise clients—defining delivery structures, coordinating cross-functional teams, and ensuring on-time, value-driven outcomes.