Sacramento, California, United States
Senior at the University of California, Los Angeles studying computer science and Linguistics.
• Manage the release of new app versions for the organization’s iOS platform, catering to over 500 users. • Strategically plan the app budget costs associated with operations, maintenance, data storage, and analytics, managing a budget exceeding $9,000. • Implement strategic SMART goals and meticulous milestone planning to ensure the timely release of new app versions/updates, thereby significantly enhancing user engagement.
• Assisted in the asset tagging of over 700 Windows and Mac devices, ensuring accurate tracking of all company-owned technology. • Analyzed over 50 emails to detect and prevent phishing attacks, safeguarding the organization from potential external threats. • Led a product use case study for Viva Engage, contributing to its rollout across the organization. • Resolved over 80 technical support tickets for a team of 40+ employees, troubleshooting issues related to Wi-Fi certificate errors, printer malfunctions, and Microsoft Office software, ensuring minimal downtime and maintaining productivity.