City of Johannesburg, Gauteng, South Africa
Trusted Business Unit Coordinator | Resourceful Office Manager | Solutions Driven | Seasoned in Research & Analysis ● Skilled professional with a proven track record of improving business processes through an innovative and agile approach that ensures operational excellence within an organisation. ● 25 years’ experience gained in various industries with expertise in navigating complex organizational challenges within geographically dispersed teams, consistently driving value creation, cost optimization and operational efficiency. ● Key expertise includes the ability to enhance stakeholder decision-making through industry-leading financial data analysis and interpretation. ● Broad and transferable skills set that has enabled the development of excellent management and interpersonal skills while working in busy commercial environments. Summary of Specialist Skills & Experience ● Financial Data Analysis ● Expense Analysis ● Reporting ● Stakeholder Management ● Project Coordination & Support ● Budget Management ● System Support ● Value Creation ● Business Administration ● Planning & Time Management ● Research & Analysis ● Marketing Coordination & Analysis ● Systems Implementation & Support Software Proficiency ● Microsoft Office Suite ● Coupa Portal ● SAP Reporting ● SAP SRM ● eRequestor
Summary of Experience: • Facilitate and coordinate the annual strategic budgeting and planning processes • Drive Monthly Ops reviews and spend reports with the 14 markets as well as Corporate • Monitor and report on all spend activities across three finance tasks: budget, actuals and reporting • Deliver Marketing Scorecard reporting • Monitor all budget trackers • Pull together data from different sources into one cohesive single master report • Assist in managing vendors, contracts and partner negotiations • Project manage and coordinate between, corporate marketing, in-country marketing and finance, and multiple other areas of the business which marketing might touch • Assist smaller markets with their procurement process
Administrative Support: o POs – Ensuring efficient PO management o Invoices – processing all invoices received from suppliers o Supplier Queries – provide feedback to the suppliers on any queries o Assist team with updating the monthly trackers to reflect the actual spend o Assist with contract management of existing or new vendors, working with the legal team as well as the Coupa Procurement team to ensure start to finish onboarding. Travel Planning – Ensuring all travel is planned and booked within the travel policy framework, this includes: o Ensuring the necessary visas are applied for o Booking of flights, accommodation and transfers o Applying for forex on behalf of the traveller o Ensuring that the forex recon is submitted after return • Team Coordination – Planning and coordination of any team events (social, teambuilding, conferences, etc.) • Employee On- and Offboarding – Support HR and the HODs with the necessary activities to ensure on- and offboarding of employees takes place effectively. • General office admin to ensure that the department runs smoothly.
Summary of Experience: • Assisting with SAP implementations by creating training plans, assigning online lessons, and creating reports to track progress. • Compiling feedback from trainees and distributing information to stakeholders. • Training stage approval for all new Africa SAP users, including assigning necessary lessons and tracking progress. • Travel arrangements for SAP and Evolution teams. • Processing invoices and contract renewals for contractors in the SAP and Evolution team. • Assist with the budgeting process by getting input from all stakeholders and creating one budget for approval. • Procuring of hardware via the procurement team. • Organising meetings and training sessions and ensuring everything runs smoothly. • Obtaining feedback from users in different departments of the building to build a positivity amongst users towards SAP.
Office Manager: • Sourcing promotional items and organising the distribution of the items to the various regions. • Orchestrating the payment of promoters, consultants and third-party suppliers. • Answering and directing calls, taking messages. • Preparing quotes to clients and following up on payments. • Assisting with travel arrangements. Promotions Manager: • Assisting and managing the build up of base of promoters for use in in-store promotions. • Supervising promotions over weekends, placing promoters in store, documenting their presence in store and writing reports for client on a monthly basis with sales figures and client feedback • Assisting with organising social and social media campaigns and events for clients, hosting the events. • Account manager for cellular handset manufacturer, this entails: o Receiving CV’s, interviewing and hiring new staff. o Handling administrative tasks surrounding consultants. o Dealing with HR issues that arise. o Dealing with ad hoc queries from client. o Assisting with sales reports.
Support Supervisor: • Responsible for the management of allocated support team’s day-to-day functions, to ensure that routine problems are attended to in a timely manner while following consistent, standard approaches. • Initiate appropriate action to acquire and enhance both technical and non-technical skills required. • Training and mentoring of new and existing support staff where necessary. • Analyze work environment in conjunction with other Support Specialists with the aim to set procedures within the framework of standard PwC policies, procedures and standards to ensure the delivery of quality user support and service. • Quality control and call reviewing of allocated support team. • Ensure that relevant technical issuers, PwC policies, standards and procedures are communicated to allocated support team. • Gathering statistical information for purposes of quality control and quality improvement. • Overseeing and administrating projects such as the end of life-cycle replacement of notebooks and desktops. • Implementing and conducting training of new staff members, training for staff in other departments for specific products, like Lotus Notes. • Administrating hardware stock and replacement of all issued parts. • Liaising with Procurement Manager regarding asset management within the firm. • Assisting with recruitment process