Scarborough, Ontario, Canada
Dynamic and results-focused professional offering 2+ years of experience in maximizing customer satisfaction through exceptional customer service. Demonstrated ability to deliver friendly and courteous service with a strong knowledge of presenting a positive image. Possess excellent communication, problem-solving and interpersonal skills, establishing and maintaining loyal customer relationships; tact, diplomacy, and flexibility in dealing with people from diverse backgrounds. Strong analytical and problem resolution abilities with the skill to troubleshoot and provide effective and timely solutions. Proficient in handling customer queries through telephone, email, etc. Very flexible, and able to adapt quickly to high pressured environment, build key relationships and collaborate with high-performance teams to meet/exceed corporate objectives. Prioritize efficiently while juggling multiple competing tasks. Trilingual, fluent in English, Hindi, and Bangla. Currently looking for an entry level position at a dynamic organization to kick-start my professional career.
•Assisted clients regarding credit card related issues by answering queries regarding payments, transactions and balance. •Helped customers with credit card account management including payment disputes and also reviewed features of their cards. •Interacted with customers to obtain feedback on product quality and service levels and maintained integrity of customer profiles. •Monitored credit accounts for fraudulent activity and liaised between customers and compliance department to resolve issues. •Resolved 50+ issues on a daily basis over the phone and consistently exceeded company targets and expectations. •Achieved 95% average customer satisfaction rating to date and also mentored new colleagues in using CRM softwares.
•Collected and analyzed client's documents and evaluated credit worthiness by processing loan applications. •Interviewed various loan applicants to determine financial eligibility and feasibility of granting loans. •Visited properties and client's site that were reported as collaterals when submitting loan applications. •Monitored and followed up on the whole loan process in order to ensure complete satisfaction of the clients •Determined all applicable ratios and metrics and set up debt payment plan.
•Provided exceptional customer service and assisted in sales operations to ensure a positive shopping experience •Picked and stocked new merchandise for displays and updated price when asked Responded to customer's requests regarding services, products and policies and assisted them in locating various products. •Assisted fellow associates across the stores as needed and sorted products in the backroom •Engaged with various vendors and suppliers and provided all kinds of guidance and assistance inside the store.
-Conducted Interviews on assigned Research topics and assembled mail surveys. -Improved survey delivery quality to the clients and Compiled Interview data.
- Handled account transactions for clients, including check cashing, deposits, withdrawals, transfers, and opening & closing accounts. - Verified the specimen signature of the check issuer, made telephone calls if the amount is big enough. - Reconciled cash drawers at the end of the day and submitted statements regarding initial cash position and closing balance. - Provided a high level of customer service and answered client questions about financial plan and strategies - Made occasional phone calls to customers, informing them about the promotional services and products.