Rochester, New York, United States
Hi! I'm an experienced Project Manager and Product Owner with 8+ years of experience in IT projects and process improvement initiaves across telecommunications and manufacturing industries. My passion and expertise lie in leveraging technology to enhance software products, user experiences, and business processes. I have experience implementing and updating various software systems in the telecommunications industry, including CRM platforms, Order Management Systems (OMS), Android and iOS mobile applications, and chatbots. My expertise covers both initial deployments and ongoing enhancements of these software products. Outside work, I'm an ice cream aficionado, avid swimmer, and amateur Peruvian chef always experimenting with new recipes. CORE COMPETENCIES Agile Methodologies | AI | Bizagi |Business Strategy | Continuous Improvement | CRM | Cross-Functional Leadership | Customer-Centric Approach | Figma | ISO | JIRA | KPI & Metrics Tracking | Leadership & Influence | Lean Office | Lean Six Sigma | Market Research & Analysis | Mobile Application Mock-up Design | Multicultural Leadership | New Product Launch Strategy | OKR | OMS | Operational Improvement | Operations Technology | Organizational Change Management | PaaS | People Management | Performance Analysis | Performance Management | PMBOK | PMO | Problem Solving | Process Improvement Management | Product Lifecycle | Program Management | Project Lifecycle | Project Management | QA | UAT |Testing Scenarios | Regulatory Compliance | RFI / RFQ / RFP | Roadmap Development | SaaS | SCRUM | Service Management | SOW | Stakeholder Management | Strategic Planning | Strategic Vision | Tableau | Time Management | User Story Creation | Visio |Waterfall Methodologies |
• Conducted market research of 30+ US telecommunication companies to identify trends and potential competitors, shaping positioning strategy and product roadmap for a new AI SaaS product • Created and led discovery sessions to drive critical new product features and improve MVP value proposition for broader market fit • Created UI mockups to effectively pitch and demo the product to a diverse audience of over 100 clients and investors at various startup events across three continents
Contracted by Indra Oversaw 10+ projects using waterfall and Agile project management methodologies to develop solutions that translate client needs and regulatory requirements into new product features across CMR/OMS, mobile apps, websites, and chatbots, while enhancing UX/UI. • Launched a mobile application for 250 delivery drivers in Google Play Store throughout a one-year project, decreasing delivery time by 20% and saving $150,000 annually • Developed and implemented a new customer identity validation process for the Order Management System (OMS) and mobile sales applications, significantly reducing fraud in number porting requests and saving $300,000 in penalties and operational costs • Designed and implemented customer journey maps for 10 new transactions across digital platforms, ensuring regulatory compliance while achieving completion within 70% of the allocated budget
Collaborated with the Supply Chain department to implement multiple process improvement projects • Redesinged the reverse logistic process using lean principles, reducing waiting time by 50% for 40 daily trucks • Managed the deployment project of a new vendor system that enabled 15 exclusive distributors to have real-time stock information, ensuring an effective training program, reducing inventory issues, and increasing sales by 20% • Analyzed 20+ SAP processes (MM, SD, and FI) to identify areas for improvement and standardize operations