San Francisco Bay Area
I am an experienced professional in program management, customer success, and SaaS implementations. I have a knack for driving operational excellence and positive customer outcomes by enabling high-performing teams, streamlining product deployment and support processes, and nurturing client relationships. I have honed my technical acumen and become adept at strategic engagement to facilitate increased product adoption while maintaining an ROI focus. I possess a global professional network and an understanding of international business culture having had the opportunity to work in India, South Korea, USA, and Australia. My learnings along the way: Building strong relationships, leading with empathy, and problem-solving through collaboration.
Drove new customer pilots for Machine Learning based predictive solution for ordering fresh foods in grocery stores. Developed account plans and program roadmaps by synthesizing input from internal and external stakeholders. Facilitated product prioritization efforts by standardizing internal reporting tools.
Transferred to Australia to support client services and delivery in the APAC region. Owned a portfolio of clients based in Melbourne as a part of the ANZ leadership team. Responsible for solutions design, services revenue recognition, expansions, renewals, and team operations. Supported adoption of Medallia's core product as well as new acquisitions by developing a good command of product-market fit.
Strengthened client relationships by providing thought leadership and enabling teams of analysts and managers on robust delivery. Worked cross-functionally with Sales, Product, and Support functions to unlock value for clients leading to software and services expansions.
Managed Medallia's key enterprise accounts in the hospitality and retail space. Led a team of analysts for the delivery of Medallia's services to clients in alignment with their business goals. Maintained strong relationships with key stakeholders by demonstrating strong product/configuration skills and understanding of business goals and priorities.
https://www.nccoast.org/2017/08/meet-2017-coastal-restoration-policy-interns/ Developed an Operations and Maintenance budgeting tool for Stormwater control infrastructure. Demonstrated the tool’s utility and anticipated economic benefits of $60 million to government officials in NC State.