Singapore, Singapore
IT, Digital Transformation & Financial Services: Results-driven Senior Project and Programme Manager with 25+ years of IT experience delivering complex, multi-stream technology and business transformation initiatives within banking, financial services, and government environments. Proven ability to lead concurrent projects, manage end-to-end project lifecycles, control scope, budget, risk, and change, and act as a single point of accountability for clients. Highly experienced in stakeholder engagement, client satisfaction management, escalation handling, and governance, with a strong commercial mindset supporting pre-sales, solution scoping, and proposal development. Adept at operating in high-pressure, regulated environments, balancing business priorities against financial and delivery constraints while maintaining quality and on-time outcomes. Connect with me at [email protected]
• Lead and direct multiple concurrent projects within a complex banking environment, ensuring alignment to business objectives • Manage end-to-end project delivery from initiation through implementation and closure • Act as single point of contact for senior client stakeholders, managing expectations and escalations • Ensure projects are delivered as-sold, within approved budget, scope, and timelines, while meeting quality standards • Drive scope control, change management, and risk mitigation, maintaining comprehensive RAID logs • Coordinate cross-functional teams through task delegation, resource assignment, and dependency management • Provide clear, concise status reporting to executives and steering committees
Delivered successfully PP1.0 to Building Construction Authority . During my tenure at Temus, I played a pivotal role in driving Agile transformation across government agencies, ensuring the effective implementation of SAFe frameworks. I facilitated Value Stream Mapping, reducing waste by 27% and accelerating release lead time by 40%. I mentored teams on key VSM metrics such as cycle time and flow efficiency, leading to a 35% increase in throughput and improved PI planning accuracy. By streamlining workflows, I eliminated 37% non-value-added activities, significantly improving operational efficiency. Additionally, I guided clients through Agile adoption, reducing time-to-market by 35% and achieving 90% sprint goal adherence.
• Managed managed services and transformation projects within private banking environments • Coordinated delivery across 5+ squads and vendors, ensuring synchronized releases and milestone achievement • Maintained delivery governance, reporting, and stakeholder communications • Proactively handled client escalations and operational risks, ensuring service continuity
• Played a key role in delivering Private Banking teams to deliver GBP and OBS platforms, resulting in a 15% increase in sales. • Mentored diverse teams to successfully launch Bancassurance platforms, contributing to a 15% increase in sales and value. • Directed cyber security agile adoption, ensuring compliance with control standards, including PCI DSS and IAM Compliance. • Orchestrated training programs for squads and stakeholders, driving long-term improvements in agility and performance. • Developed and executed agile delivery metrics, surveys, and heatmaps to ensure performance measurement/refinement. • Optimized Jira and Confluence usage, ensuring high-quality data integrity and accuracy for agile performance tracking.
In my role at DBS, I was entrusted with the overall accountability of spearheading the successful delivery of iServe Major Releases, overseeing four annual releases, and receiving the Enterprise Innovation Award for excellence. Additionally, I looked after cross-functional teams, ensuring timely releases and fostering a culture of operational excellence and contact center innovation.