Camberley, England, United Kingdom
A naturally inquisitive, committed and dedicated management professional with extensive experience gained within the private security industry and of the highest integrity. A lateral and critical thinker, remains calm under pressure with the ability to resolve complex issues and incidents. An effective communicator with the ability to build relationships and partnerships at all levels, up to and including stakeholder level, able to make effective use of advanced IT skills. Has developed a network of contacts across the security community, law enforcement agencies, as well as public service organisations. An accomplished leader with strong coaching and training skills with a natural ability to develop, implement and maintain business or compliance processes to exceptional standards. Key Skills / Core Values Budget Control | Change Management | Business Analysis | Data Protection | Stakeholder Engagement | Internal Investigation | Compliance | Disciplinary & Grievance | Diversity and Inclusion | Interviewing and Recruitment | Performance and Absence Management | Internal Quality Management System Auditor | Hostile Reconnaissance | Training & staff development | Empathetic | Punctual | Trustworthy | Approachable | Reliable | Professional | Honest | Compassionate | Team Player
Data Centre Engineer
1st February 2011 to 5th July 2024 • Responsible for the day-to-day planning(scheduling) of 17 staff to ensure effective provision of 24/7/365 security services to Bank of America contract • Compiling concise, accurate, written reports to both internal & external stakeholders & contact with SOACC • Conduct checks and reviews of procedures to ensure compliance, and implementing efficient and realistic actions to mitigate identified risks • Delivering high quality bespoke training courses including Fire & First Aid • Security shift team leader covering 4 on 4 off 12-hour shift pattern working 4 days on 4 days off and then 4-night shifts • Currently manage a team of 4 security personnel • Effective decision making under pressure and strong communicational skills written & verbal • Ensuring customer service is paramount and that the client and visitors receive the best service possible • Conduct monthly staff appraisals (welfare programs) • Implementing a safe and secure access for staff contractors • Dealing and reporting any possible hostile reconnaissance penetration test incidents & training others in how to deal with the situation should it arise • I ensure that regular training is conducted by all members of my team to ensure they are aware of their procedures and protocol • I regularly update our shift monthly rota and support the operation by help filling overtime availability and producing resiliency for our operations manager • Carryout regular BofA online assessments and tests • Regularly updating staff regarding SOP’s and Assignment instruction changes • Making sure that all documentation is correct for monthly auditing for the RSM assurance reports • Dealing with emergency situations from Fire Alarm evacuations, First Aid incidents or communicating and assisting with the local Police Law enforcement officers • Ensuring self-presentation and performance is conducted to the highest example for others to follow