Madison, Wisconsin, United States
Supply chain and operations professional with 10+ years of experience in production planning, inventory management, logistics, and team leadership. I currently support end-to-end cheese production planning, aligning supply, capacity, aging timelines, and customer demand in a regulated environment. My background also includes experience as an Account Manager, Supervisor, and Project Administrator within the NEMT and customer service industries, with strengths in negotiation, stakeholder management, and project coordination. Known for bringing clarity to complex challenges through strong cross-functional collaboration, clear communication, and practical problem-solving. I thrive in fast-paced settings and enjoy partnering with operations, quality, and logistics teams to improve processes and outcomes.
• Own end-to-end planning for cheese production, aligning milk supply, plant capacity, aging timelines, and customer demand. • Balance production schedules across fresh and specialty cheeses while optimizing inventory levels and minimizing waste. • Partner daily with plant operations, quality, and logistics to ensure production continuity and regulatory compliance. • Utilize ERP systems to manage batch production, aging schedules, and finished goods visibility.
-Liaison between warehouse and internal departments -Managed order printing, outgoing LTL requests, exports orders and order consolidation -Conducted research and provided feedback to warehouse leads -Responsible for inbound and outbound document storage and organization -Handled warehouse inquiries via email, Microsoft teams and phone -Cross trained to handle various warehouse activities as needed
-Successful implementation and launch of the WI Non Emergency Medical Transportation (NEMT) contract -Collaborated in writing SOP’s for WI program implementation -Interviewed, hired, and trained the command center dispatch team’s -Continuously monitored team productivity, performance, attendance making sure team was meeting team goals as well as individual KPI’s -Developed, coached and empowered the team’s to ensure agents had the necessary tools for success -Issued coaching's, corrective actions, performance improvement plans and terminations for agents not meeting KPI’s -Managed scheduling and overtime budget, based on business demands -Worked seamlessly with directors to ensure the teams performance was above expectation
• Managed high volume of transportation companies contracted to provide transportation for covered Medicaid members • Monitor and improve provider quality and cost while ensuring State of Wisconsin credentialing requirements are being met • Conduct ongoing provider inspections to ensure vehicles were meeting State of Wisconsin expectations and provider offices were meeting HIPAA expectations • Work with providers on establishing coverage areas • Engage providers in rate negotiations with final rates being presented to senior leadership for approval • Work with the State of Wisconsin and Senior leadership to maintain an adequate network of transportation companies within the state
• Secured high risk transportation for Wisconsin Medicaid recipients • Worked on several high profile projects to lower costs • Consistently met monthly goals • Managed tight time frames for ensuring member needs were being met
• Managed and updated parts inventory database • Worked directly with the owner as needed • Oversaw daily operations • Service writer for automotive jobs • Parts shipment and receiving