Lukasz Ladnowski

Agentforce - Digital UX Powered by Agentic Layer

Dublin, County Dublin, Ireland

About

Technology professional helping organizations turn customer data into measurable growth, stronger engagement, and differentiated experiences. I support clients in their Digital Transformation and help them design solutions to materialise the vision for their organisations. The ultimate goal is always to generate more VALUE (improved Customer Experience and Satisfaction) for end customers, by putting them in focus and tailoring processes around them. More VALUE delivered for the Customer leads to more revenue for the organisations - allowing them to continue growing the business and to further improve products and services. My focus is on: • Marketing Cloud – orchestrating cross-channel journeys and campaign automation • Loyalty Management – building retention-driven engagement ecosystems • Personalization – delivering real-time, relevant customer experiences • Data Cloud (Data 360) – activating unified customer data for smarter decisions and AI-ready organizations By connecting data, journeys, and engagement, I help companies increase customer lifetime value, satisfaction, and revenue 📈 while building scalable foundations for future growth. I work with a consultative approach, combining business understanding with technology enablement to translate strategy into execution. Fluent in Polish, English and German 🌍

Experience

  • Digital Solutions Director, Commercial Business Unit, Poland at Salesforce
    Apr 2026 - Present · 4 mos

  • Senior Consultant | Business Transformation & Technology Adoption at Strategy&
    Aug 2023 - Dec 2025 · 2 yrs 5 mos

  • PwC ()
    • Strategy& | Senior Consultant | Business Transformation & Technology Adoption
      Aug 2023 - Dec 2025 · 2 yrs 5 mos

    • Salesforce Marketing Cloud Solution Expert
      Sep 2022 - Aug 2023 · 1 yr

  • Senior Sales & Customer Success Consultant at Project A Ventures
    Dec 2020 - Jul 2022 · 1 yr 8 mos

    Consulting for portfolio companies - Interim sales leadership, sales coaching, improving sales process in GTM alignment. In 2020 Project A was named Germany's best VC by Business Insider magazine and is one of the leading early-stage tech investors in Europe with offices in Berlin and London. In addition to $1bn assets under management, Project A supports its portfolio companies with a platform team of over 100 functional experts in key areas such as software and product development, data, brand, marketing, sales and recruiting.

  • Project Manager | Sales Transformation (On behalf of Project A) at Amann Girrbach
    Jan 2022 - Jun 2022 · 6 mos

    Project Management / Change Management / Sales Transformation