Leah Forrest

Customer Success, Senior Campaign Analytics Lead

Louisville, Kentucky, United States

About

Specialties: digital advertising, ad operations, product education/implementation, project management, process optimization, workflow building, data visualization, product strategy, technical troubleshooting

Experience

  • Customer Success, Senior Campaign Analytics Lead at ViralGains
    Aug 2022 - Present · 3 yrs 11 mos

    Work closely with our Brand Strategy and Sales teams to ensure operational success for all programmatic campaigns (OTT/CTV, OLV, Display, Rich Media, DOOH, Native) and brand lift studies to deliver customer growth and renewals Manage client communications from post-sale to set up, monitor, and traffic digital advertising campaigns through the ViralGains platform and multiple DSPs Deliver weekly campaign reporting and wrap up reports, provide actionable insights, and recommendations during campaigns for optimal performance Optimize campaigns through report analysis and propose suggestions for improving performance to the customer and achieve campaign KPIs Work closely with the Engineering and Product teams in identifying, reporting, and resolving technical issues, and function. Suggest product enhancements and features to improve platform functionality and usability. Spearheaded the integration of our third-party platforms with our proprietary ViralGains system to enable holistic campaign management and performance analysis. Built and maintained unified dashboards to track campaign pacing, margin, and cost efficiency across clients and verticals, surface company-wide trends, inform strategic planning, and support revenue optimization initiatives.

  • WDRB Media (4 yrs 3 mos)
    • Senior Digital Campaign Specialist
      Jul 2020 - Jul 2022 · 2 yrs 1 mo

    • Digital Campaign Specialist
      Apr 2019 - Jun 2020 · 1 yr 3 mos

      Manage digital advertising campaigns including programmatic display, preroll, OTT/CTV advertising, email, PPC, SEO, social media, website creation, online reputation and listing management, and more. Work closely with Account Executives and Account Managers to sell digital advertising products Meet with clients monthly to discuss advertising goals and review reporting to optimize their campaigns effectively

    • Social Media and Digital Content Specialist
      May 2018 - Apr 2019 · 1 yr

      Manage social media ads and sponsored content campaigns for clients of 3 news stations in KY, OH, IL Manage online reputation, website listings, and SEO for clients Provide social media strategy that closely aligns with client goals and budget Work closely with the sales team to sell digital advertising services Prepare reporting, analytics and recommendations on digital campaign delivery

  • Associate Social Media Editor at TechRepublic
    Aug 2016 - May 2018 · 1 yr 10 mos

    -Managed and promoted content on LinkedIn, Twitter, Facebook, Flipboard, Instagram, and Google+ to 1.3M+ followers -Created and implemented social media strategies through conducting A/B tests, tracking analytics and data -Collaborated with other CBSi brands such as ZDNet, CNET, CBS News -Edit How-to articles from contributing writers on topics ranging from security, open source, data centers, mobility, networking, and the cloud -Assist in video content production -Helped create ads and paid promotions for LinkedIn and Facebook campaigns -Experience with CrowdTangle, TrueAnthem, Sprinklr, Adobe Analytics

  • Associate Social Media Editor for TechRepublic at CBS Interactive
    Sep 2016 - Apr 2018 · 1 yr 8 mos

  • Social Media Intern at JUMP
    May 2016 - Aug 2016 · 4 mos

    Wrote blog posts and managed the agency's social media accounts Managed the agency's clients social accounts Conducted social media audits and created social media strategies for potential clients Built PPC campaigns for a national multi-location client.