Kyle Monique P.

People Operations & Process Lead

Metro Manila

About

As an HR professional with a decade of experience in HR service delivery, I have honed my expertise in managing the full employee life cycle, from onboarding to professional development and offboarding. My career has been driven by a commitment to fostering a positive workplace culture and ensuring seamless HR operations that align with organizational goals. In my various roles, I have demonstrated a keen ability to design and implement HR strategies that enhance employee engagement and productivity. I excel in data analytics and streamlining HR processes, leveraging technology to improve efficiency, and providing exceptional support to both employees and management.

Experience

  • ClickUp ()
    • People Operations Manager
      Dec 2025 - Present · 8 mos

      Focused on delivering efficient, people-first support. Manages daily HR tasks, resolves employee inquiries, and improves workflows through process optimization. Partners on global initiatives, maintains HR policies, oversees core HR operations, and supports the growth and development of People Ops specialists.

    • Contractor Operations Lead
      Apr 2025 - Nov 2025 · 8 mos

      Full-time employee at ClickUp and part of the People Operations team, managing end-to-end contractor operations to ensure seamless hiring, onboarding, and offboarding. Streamlining procurement processes, optimizing workflows, and equipping hiring managers with the right tools for effective contractor management. Focused on improving efficiency, compliance, and the overall contractor experience.

  • People and Culture Service Delivery Manager at VGW
    Jun 2017 - Jun 2024 · 7 yrs 1 mo

    Led a team responsible for managing tier 1 and tier 2 HR queries, ensuring prompt resolution of staff inquiries while driving operational excellence. I oversaw HR processes, streamlined workflows through technology, and implemented strategies to enhance organizational effectiveness. My focus on service quality and customer satisfaction helped the team consistently meet SLAs. I specialized in various HR functions, including employee data management, contract administration, onboarding, payroll, job mapping, and policy development. I also provided HR advisory services, led talent acquisition strategies, and managed employee relations, ensuring business alignment and people management. With a data-driven approach, I delivered HR solutions that supported organizational growth and employee satisfaction.

  • Senior Technical Recruiter II at PSG Global Solutions
    Oct 2016 - May 2017 · 8 mos

  • Human Resources Officer at GameOps Inc.
    Aug 2015 - Sep 2016 · 1 yr 2 mos

  • Human Resources Assistant at BDO Unibank
    Jan 2015 - Jun 2015 · 6 mos