Lawrence, Kansas, United States
IT Systems Engineer with 5 years of professional experience in a wide variety of information technology fields such as networking, workstations, servers, and software. I possess an Associate’s Degree in Information Technology.
• Troubleshooting of workstations, servers, hardware, and software • Work closely with vendors to resolve software/ hardware issues • Kept detailed documentation of client environment to allow myself or my teams to more effectively troubleshoot issues • Work with security software such as Trend Micro, Symantec, MalwareBytes, and WebRoot • Performed Symantec Manger migration • Worked with Spam filters such as Barracuda, 365 and App River, G-Suite • Experience in 365, Citrix, RDS, QuickBooks, Sage • Worked with firewalls: FortiGate, Sonicwall • Experience in onsite support such as Kauffman Center and Kansas City Art Institute(KCAI) • Worked with VPN tools such as FortiGate, Cisco VPN, NetExtender • Worked with server AD, Groups, Printers, GPO • Worked on migration and setup of QuickBooks with multiple clients • Some experience with phone systems: Fonality, Mitel/Shortel • Setup 365 single sign-on with 365/Box/G-Suite. • Experience in SharePoint, OneDrive, 365 SharePoint, Box. • Experience in multiple client environments: Construction, Accounting, Legal, City, School, Non-Profit, Medical, Transportation, Athletics, Automotive, Warehouse, Insurance, Financial, Government
• Maintains multiple client computers and servers • Updates and maintains systems and software to ensure security • Configured/maintained small business networks • Built custom workstations and servers for client • Onsite at client’s location 75% of the time. • Worked with security software such as MalwareBytes and Viper • Worked on printer setup and maintenance, Scan-To-Email/Scan-To-Folder