Surprise, Arizona, United States
Proven multi-unit and single-store retail leader with 18 years of experience driving sales, improving operations, and developing high-performing teams. Skilled in building strong store cultures, improving customer experience, and achieving operational excellence in fast- paced environments.
Leads daily operations across sales floor, backroom, cash office, and receiving, ensuring compliance with merchandising standards, loss prevention measures, and operational goals. Mentors and develops a team of 75+ associates, focusing on engagement, retention, and succession planning. Drives sales growth by implementing strategies to exceed targets, control expenses, and optimize store layout. Partners with store leadership on recruitment, training, and performance management. Coordinates and implements company initiatives, merchandising resets, and process improvements to enhance operational efficiency.
Directed daily operations across seven locations in two states, leading hiring, training, and retention strategies. Partnered with vendors to maintain equipment and ensure service quality. Developed and implemented marketing initiatives to drive customer growth.