Johore, Malaysia
A Cybersecurity professional with 10+ years of IT experience, specializing in security and networking solutions from Symantec, Zscaler, Cisco, Juniper, and HP. Proficient in Wireshark and skilled at analyzing complex network environments. I am a critical thinker, fast learner, and collaborative problem solver, delivering reliable support to clients and teams alike.
As a Designated Support Engineer of MBCOM Premium Support, provides technical support of Symantec Web and Network Security products to MBCOM premium customers. Also, as one of the technical interviewers for technical support engineer candidates, I evaluate their technical skills, problem-solving abilities, and cultural fit.
As part of the Broadcom Technical Support, provides technical support of Symantec Web and Network Security products to Top 150 MIDIS’s customers. Also, regularly handling escalated cases from non-Top 150 customers.
Responsible to provide technical support to customers and partners around the globe to resolve software, hardware, and networking issue. One of the key TSE supports a wide range of products, including ProxySG, Advanced Secure Gateway (ASG), Content Analysis System (CAS), Malware Analysis (MAA), SSL Visibility (SSLV), and Data Loss Prevention (DLP). Consistently provides an effective solution, resulting in 100% positive feedback from Customer Satisfaction Score (CSAT) surveys. Experienced TSE who has regularly guided and mentored junior TSE in resolving complex issues. Contributed to the product knowledge base for issue resolution.
Responsible to design, implement and troubleshoot Hilti local and wide area network solutions and services. SME for proxy and network services. Led the on-premise web proxy (Microsoft TMG & ISA) to cloud platform (Zscaler) project migration, and successfully migrated more than 1200 locations. Contributed to numerous network service implementations in global offices, such as LAN and WLAN connections with Cisco/HP technologies, and IPSEC VPN with Juniper Firewall. Worked network operational tasks such as network monitoring, incidents support, WAN failover, software upgrades, and WAN/Internet upgrades. Achieved above expectation performance rating of operational excellence, one of the core measurements is response and resolve assigned tickets within the SLA times. Solid project management experience from Web Proxy migration to cloud platform and numerous business offices IT infrastructure move and expansion.
Support a Ruby on Rails-based ERP System
Teach Math, Science, Bahasa Malaysia, Geography and Music to students from Year 1 to Year 6.