Eschborn, Hesse, Germany
Logistics & Supply Chain Specialist with over 5 years of experience in Contract Logistics, Express Delivery, and 3PL services. Skilled in vendor negotiation, tender support, customs compliance, and international shipping operations. Proven ability to optimize costs and improve on-time delivery rates. Proficient in SAP, TMS/WMS, Power BI, and Excel for data-driven logistics and process management.
*Managed contract logistics & last-mile delivery, achieving 15% cost reduction and 25% improvement in on-time delivery (OTD). *Supported international shipping operations (air & ocean cargo), optimizing transit times and reducing shipment delays by 25% *Developed and implemented a real-time inventory tracking system, increasing supply chain visibility by 35%. *Oversaw global logistics operations for major clients such as NVIDIA, NetApp, ensuring seamless end-to-end supply chain execution. *Managed customer billing & invoicing, ensuring accuracy in financial transactions for logistics services.
* Provided services for customers, including receiving, sending, exchanging, and returning mail and packages. * Handled operations-related tasks, ensuring accurate sorting, storage, and handover processes. * Utilized internal DHL systems for data entry, transportation tracking, report generation, and management. * Adhered to security and safety procedures, including CCTV monitoring and access control. * Maintained effective collaboration and communication with colleagues and other departments.
* Accurately collected and verified information for data entry purposes. * Utilized internal DHL systems for data entry and management. * Took timely actions for tracking and resolving transportation data issues. * Ensured data accuracy and consistency through quality management. * Fostered efficient work environment through effective collaboration and communication with team members.
* Developed and adjusted transportation plans based on optimal routes, transportation modes, and schedules to ensure efficient logistics operations. * Handled tasks related to logistics operations, such as product packaging, product inspection, and preparation of shipping documents. * Tracked logistics shipments, identified and resolved issues or delays promptly, and maintained effective communication with customers and relevant stakeholders. * Provided exceptional customer service by updating order statuses, providing transportation schedule updates, and resolving customer inquiries or concerns. * Managed logistics-related data, generated reports, and conducted analysis on transportation status, inventory management, and transportation costs.
* Marked stock items by using identification tags, stamps, electric marking tools, and other labeling equipment. * Received and counted stock items, parts, and equipment as well as record date manually or on a computer ms office. * Managed outbound and inbound cargo in collaboration with DHL and UPS and managed customer contact.