Singapore
Product Manager with 8+ years of experience in risk control, analytics systems, and AI-powered tools used by engineers and operations teams at scale. Proven track record of improving engineering productivity, automating manual workflows, and shipping data- and ML-driven systems from conception to launch. Experienced synthesizing operational and user insights to shape technical roadmaps, define differentiated product positioning, and drive cross-functional alignment across engineering, data science, and business teams.
• Partnered with business and operations to align model roadmap decisions with market-specific trust and growth objectives. • Conceptualized and led 0→1 development of a multimodal AI detection product that combines behavioural and metadata, reducing unwanted activity by 30% while maintaining strict false-positive thresholds to protect legitimate creators and viewers. • Led the end-to-end development of experimentation and attribution frameworks (A/B testing, reversal testing) embedded into engineering risk control workflows, enabling teams to safely ship and iterate on new features tied to measurable user outcomes (e.g., watch duration). • Established new performance metrics using clustering techniques and benchmark against adversarial testing, improving detection recall from 60% to 90% and scaling the framework across multiple product and risk domains. • Owned post model launch iteration, monitoring model drift, operational feedback loops to continuously refine models.
• Led pilot and rollout of AI-assisted content analysis tools, reducing ~250 hours/week of manual review and accelerating feedback loops between engineers and reviewers in specific markets. • Presented adoption metrics and tooling gaps to leadership, driving sustained investment in platform capabilities. • Spearheaded the development of a prioritization framework and metrics to track safety enforcement progress, influencing engineering resource allocation for automated solutions • Collaborated with cross-functional teams to meet regulatory requirements, resulting in prevention of >6 million in fines hitherto.
Part of the strategy and masterplanning team that sets direction and catalyse sustained progress for Smart Nation initiatives and Digital Government plans. Digital Government Portfolio: •Driving digital transformation in Government through crafting of strategies under the Digital Government Blueprint (DGB) - sets out targets to be achieved by end-2023 in areas such as the implementation of digital services, use of data in policy-making, operations, and service delivery projects, and the shift of eligible Government systems to the commercial cloud. •Communicated the DGB KPIs implementation, handled the data collation of the DGB, analysed the returns and provided progress update to head of Ministries and Agencies, and also to Ministers. •Displayed resourcefulness in understanding the landscape of Government digital services and was independent in taking ownership and driving progress of the workstream. •Worked with the data and capability development teams within the organisation to analyse and engage the infrastructure, energy, transport, and environment agencies on their digitialisation plans with a view to uplifting their digitalisation planning. •Part of the team that recommended long-term priorities and how the organisation can work with other parts of Government to transform selected sectors (responsible for the healthcare and transport sectors) using digitalisation and technology, in response to the impacts of COVID-19. •Drafting policies on sustainability plans for the ICT&SS sector. Smart Nation Portfolio: •Developing project strategies, KPIs, implementation structure and removing roadblocks for the strategic national project Punggol Digital District, and was professional and proactive in interactions with internal and external stakeholders to work out the details of the initiatives and the targets to be achieved. Other responsibilities: •Organised the first SNDGO datathon using Tableau. •Speech writer for some government forums and project launches.
1. In-charge of planning and allocation of airport slots for the terminals and airlines assigned •Prioritised slots that benefit Singapore's status as a premier air hub. •Balanced the airport's infrastructure capacity with airlines' commercial needs. •Worked with departments (terminal throughput, airside management, check-in) to provide a holistic assessment of how airlines' request can be facilitated. 2. Performed the data analysis of flight schedules at Changi Airport •Identified fast growing routes and regions through airline's schedule filings. •Modeled different scenarios of reduced airport capacity as part of business continuity planning. •Generated monthly air traffic indicators (flight frequencies, seat capacities, airfreight tonnage, and network growth). Information is shared with internal stakeholders as well as various government agencies (civil aviation authority, tourism board, trade and industry bodies, and transport ministry). •Developed scripts to reconcile flight statistics from different sources and this led to increased data accuracy and faster dissemination of information. 3. Refined the methodology to track flights' on-time performance (OTP) •Employed data visualisation to spot trends, test out hypothesis, and identify strains in terminal resources. • "Slice-and-dice" OTP data based on different flights characteristics and followed up with airlines to work out solutions to improve flights' OTP (i.e. calculation of more precise block-time, factoring of buffer time, relooking at aircraft rotation plans). This helped to reduce occurrences of flights that did not follow scheduled time and minimised uncertainty in airport resources planning. 4. Helped to reach out to airline partners and aviation community through the Changi Insights newsletter •Editor of quarterly marketing newsletter to engage existing and potential airport partners. •Showcased key propositions of Changi Airport as an attractive aviation and logistics hub.
Worked in a small team comprising two other Singapore-based consultants that helped Asia Pacific aviation clients manage assets and operations, mitigate risk, and maximize returns on investment. •Part of a team that helped a major South-East Asian airline reviewed its business plan to help restore profitability. •Participated a feasibility study of business aviation for a major Maintenance, Repair, Overhaul (MRO) player. •Maintenance of a database which tracks more than 150 aerospace companies to identify trends in aerospace investments.