Kutay Yalçınkaya

Head of Customer Success @ Mega Fortuna

Ankara, Türkiye

About

"Do what you love." I love designing and building from ground up. I am a maker who designs his own 3D printed parts and fix the issues in my daily life. My work experience is similar: an internal entrepreneur who managed to work in roles which helps facilitate the creation of new departments, innovative products, and effective processes. Working mostly in client-facing operational roles and helping clients analyze their data, apparently I became the guy you can ask your Excel questions to, or detect a pattern in a large dataset.

Experience

  • Head of Customer Success at Mega Fortuna
    Mar 2025 - Jan 2026 · 11 mos

  • CEO Office & Revenue Operations Manager at MobileAction
    Dec 2024 - Mar 2025 · 4 mos

    Focusing on customer success processes to increase visibility and optimise utilisation.

  • Revenue Operations Manager at Storyly
    Mar 2022 - Jul 2024 · 2 yrs 5 mos

    Led the integration of our new CRM system, Salesforce, and creating our GTM tech stack from scratch to streamline our customer facing processes. Improving the handover processes between sales-to-success and sales-to-finance to minimize data loss and improve customer experience. Analysing growth, sales, customer and financial metrics and developing multiple automated dashboards for each function, and making data transparent for everyone.

  • Interceptd (6 yrs)
    • Head of Business Operations
      Jul 2020 - Mar 2024 · 3 yrs 9 mos

      Directed all departments based on our shifted focus from sales to retention. Tracked whole ad-fraud and attribution industry, including competitors' newest clients, creative solutions and recent investments.

    • Lead Mobile Ad Fraud Consultant
      Jan 2019 - Jul 2020 · 1 yr 7 mos

      Helping clients onboard Interceptd in a way that benefits them the most. Enabling the consultancy team to better help clients. Deep dive into the client's data to detect patterns and catch possible fraud cases.

    • Product Manager
      Apr 2018 - Jan 2019 · 10 mos

      Coordinated design, data science and developer teams to make Interceptd into reality. Interceptd is an ingenious defence against mobile ad fraud to block fraudulent traffic in real-time, in order to identify the best ad channels to spend money on.

  • App Samurai (1 yr 6 mos)
    • Product Manager
      Apr 2018 - Aug 2018 · 5 mos

      App Samurai is a self-service mobile advertising platform

    • Customer Success Lead
      Mar 2017 - Apr 2018 · 1 yr 2 mos