Noida, Uttar Pradesh, India
10+ years of broad-based project management expertise with international specialization; dedicated advocate for change to identify, support and enhance business value from concept to completion. Versatile, bilingual project manager with expertise driving projects and leading cross-functional teams to consistently meet key program deliverable. Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Attention to detail to exceed customer expectations and maintain high levels of client satisfaction. CORE KNOWLEDGE AND SKILL AREAS INCLUDE: Project Management Client Relationship Management Customer Needs Assessment and Fulfillment Team Training, Mentoring & Evaluation Customer Service & Retention Improvement Stakeholder Management, Quality&Risk Management TECHNICAL SKILLS & CERTIFICATIONS: ITIL V3- Foundation Certified Six Sigma, Green Belt- Basic Training Microsoft- Office – Excel, Visio, Word Global Project Management M S Project Professional PMP Certified from PMI AWS Certified - Associate
•Owning specific transition programs E2E and ensured that they are planned & executed on schedule & within budget while maintaining the highest standards of quality. •Managed all phases of project in geographically distributed teams, offshore development teams and third-party vendors. •Ensured all infrastructure is ready for project execution, once all phases are signed off, Closure report is prepared and signed off from client, along with CSAT. •Quality Assurance: Developed integrated project plan, implemented schedules & SIP. •Proactively tracking, monitoring and controlling the Project deliverables and associated tasks to agreed schedule. •Deployed a sprint-based methodology framework in the planning & execution of transition •Developed the effective communication plan internally & externally e.g. Governance Meeting, Boot Camps, Management reviews. •Maintained the risk & issues tracker, agreeing with respective stakeholders on the mitigation & closure of risks. •SME mapping, lead the resourcing for the project, make sure skill set matches the requirement and helped in upskilling the resources via mentoring, help in tech trainings, boot camps, technical seminars etc. •Responsible for maintaining the COD (cost of delivery) of project, forecasting the trajectory of resource alignment. •The cutover activities tracked across various time zones, real time update to client managed using Quip Tool. •Setting up the secured OMC for project, ODC connectivity, ensured the connectivity to client environment, branding the OMC. •Created key lessons learnt and best practices which can be used to improve service delivery performance and in further transitions. •Managed the change control procedure, agreement for revisions to the project from project stakeholders, ensured full impact of significant changes are understood by project stakeholders. • SOPs are created, Access Management, Run Book Sign offs, Reverse KT phase completion and sign off.
o Worked with Project & Sales Team to determine scope and constraints to enable costs, timescales and resource requirements for the successful completion of project. o Ensuring corrective actions are taken if costs, timescales or resources deviate from agreed tolerances during periodic project assessment. o Delivering Proof of Concept for IRIS and BITLY. IRIS is a Tool used to manage physical devices in P&G, integration of details in SNOW. Reviewing and Sign Off HLD and LLD from client. o Initiating and managing the iRisk , a process and tool led by P&G to identify potential risks in 14 compliance areas(e.g. Privacy and Information Security) for projects introducing a new service, application, process, operation, or solution. o Identifying, managing risks & quality to success the project, Procurement Management, Resource Management (Staffing Management). o Ensuring integrity of all data captured through the supported PM tools. o Evaluating and helping to implement processes to improve project flow o Managing the change control procedure, agreement for revisions to the project from project stakeholders, ensuring full impact of significant changes are understood by project stakeholders. o Ensuring all parties are aware of project scope and milestones. Highlighting divergence from that scope o Publish the monthly performance reports
• Worked with clients to clearly identify and continuously managed project scope, requirements, dependencies, and deliverables • Collaborated with technical staff to develop cost, resource, and delivery estimates. • Performed quality assurance on the work produced by the IT project team,ensuring the SOPs are signed off, access to servers, challenges and achievements are documented. • Resource Management: Coordinating and assembling staff for the project. • Maintained effective communication to keep all stakeholders involved with the project • Initiated, coordinated, and enforced systems, policies, and procedures • Involved in GAP analysis and Requirement Gathering.
Role: Off Shore PMO-Head • Managing portfolio of $40 Million heading 3 PMO leads. • Quality Assurance : Develop integrated project plans, implementation schedules and cost estimates for projects, Continually work to move projects to a successful completion in line with the agreed time-scales, Ensure internal & external stakeholder management through effective communication. • Resource Management: Coordinate all project related activities, ensure optimum utilization of resources and ensure all project phases are documented appropriately. • Process Design: Successfully gathered requirements, developed and rolled out best practice processes, e.g. SIP plan for DB account was successful. • MI Reports: Provide weekly / regular project updates to the Program Management Office, generate MI report on monthly basis. • Financial Management: Involvement in Budget estimation, forecasting, tracking, and variance reporting to agreed standard and tolerances. Reconciliations on revenues of accounts. • Vendor Management: Releasing the contract to Vendors, payment reconciliation of Vendors. • Contract Management: Managing the Statement of Work (SOW) with client, e.g. creation of new SOW for new project, renewal of SOWs with client as per MSA ( Master Service Agreement), negotiations to increase the operational margins. • Managing escalation – Internal and external by providing the resolution to open issues. • RAID Management: Successfully set up and led workshops, designed RAID and RACI logs: successfully overseen RAID governance on projects for all in charge accounts. • Authored request for proposal (RFP) and Statement of Work (SOW) documents used to obtain third party services.
• Identifying new business opportunities and developing the plans for execution with Marketing. • Business development in emerging pharmaceutical and rubber industries in Chandigarh region. • Developed & implemented the customer communication program for improving after sale services. • Performance monitoring the project “CRUDE OIL METERING STATION “in Mumbai for ONGC in BPCL and HPCL.