Kurt Suter

About

Team lead for customer data development, analytics, permission and privacy management for Lufthansa Hub Airlines (Lufthansa SWISS and Austrian). Disciplinary lead for marketing research at SWISS and Marketing Financials. - Leadership and people skills - Expert in customer data / analytics - Result, ROI and customer focused - Transformation and change driver

Experience

• Swiss International Air Lines (13 yrs 5 mos)
  • Head of Profile and Permissios
    Jan 2022 - Present · 4 yrs 6 mos

  • Director - Head of Customer Data Development LHG & Marketing Analytics and Steering SWISS
    May 2019 - Present · 7 yrs 2 mos

    Teamlead for Customer Data Development LHG, double head Marketing Analytics and Steering SWISS (total 9 direct reports / ~1MCHF budget). Responsibility for permission, BI, advanced analytics, data privacy, profile development and direct mailings for the three hub airlines.

  • Manager Personalization Programs
    Aug 2016 - May 2019 · 2 yrs 10 mos

    Project Lead of personalization projects. Coordinate and align within LHG personalization efforts including data analytics, Customer Experience design and customer data management. Represent SWISS in various steering committees in regard to personalized digital marketing activities within the LHG.

• Transfer and Gate Services at Swissport
  Sep 2008 - Jan 2013 · 4 yrs 5 mos

  Check In, Gate Services and Transfer Services (Airline Reservation Systerm, Ticketing and Customor Service)