Jakarta Metropolitan Area
::: Operations professional with experience managing multi-outlet operations, team leadership, and operational improvement within the F&B industry. ::: Experienced in supervising Area Managers, monitoring outlet performance, handling operational compliance, and supporting business expansion initiatives. ::: Strong ability in people management, problem solving, and cross-functional collaboration to achieve operational targets and sustainable growth. ::: Skilled in driving business growth, improving operational efficiency, and maintaining service excellence across multiple areas.
- Regional Operations leader with proven success in driving YoY business growth, operational excellence, and multi-unit performance across large-scale F&B operations. - Delivered operational efficiency through cost optimization, inventory control, and service quality improvement initiatives. - Led the expansion of Golden Lamian’s ghost brand business from 3 to 40+ active brands nationwide, contributing approximately 65% incremental sales growth. - Directed operations execution of major brand collaborations including Gaga, TinyTAN, Chef Devina Hermawan, and Chef Martin Praja to strengthen market presence and revenue growth. - Prevented potential fraud losses of nearly IDR 500 million while leading operational governance across nearly 1,000 employees.
- Led and managed a team of 15 Area Managers overseeing 140+ outlets nationwide, ensuring consistent achievement of operational compliance, service excellence, and business performance targets across all assigned regions. - Delivered monthly sales contributions of IDR 40–45 billion during peak operational periods through strong team collaboration, effective operational execution, and performance-driven management. - Improved operational execution and outlet performance through strategic field visits, regular performance evaluations, and actionable operational feedback, supporting continuous business improvement initiatives. - Strengthened team productivity, operational alignment, and execution consistency across multiple regions while maintaining high standards in customer experience, operational efficiency, and day-to-day business operations. - Promoted to Regional Manager level within one year in recognition of strong performance, leadership capability, and operational impact.
- Led business and operational strategy, including expansion franchise planning, budgeting, sales targets, and brand development across multiple brands. - Managed daily operations, monitored business performance, analyzed profitability, and coordinated with leadership teams to drive revenue growth and operational improvements through almost 300 partnership outlets Nationally. - Mentored teams, resolved operational issues, and provided regular performance reports to the CEO.
- Managed operations and business performance across multiple restaurant brands, focusing on profitability, operational excellence, and customer service standards. - Led the implementation of business strategies, monitored supply and budget management, and ensured product quality and operational readiness. - Worked closely with leadership teams to align company objectives, resolve operational issues, and drive continuous improvement while mentoring and developing team performance through coaching and regular evaluations.
- Managed 150 partnerships and business development by identifying local market opportunities, maintaining strong partner relationships, and driving sales growth through strategic initiatives and promotional plans. - Focused on operational support, issue resolution, inventory monitoring, and maintaining competitive brand performance while ensuring accurate payroll and reporting processes.
To summarized, I joined Yummy Corp during its early startup, former named PT Kuliner Digital Sejahtera (KDS) growth phase and was entrusted with multiple leadership roles across Research & Development, Quality Control, Logistics, Operations, and Hub Management to support rapid business expansion and strengthen operational foundations across the organization. Demonstrated strong adaptability and cross-functional leadership by successfully managing multi-department responsibilities, ensuring operational continuity, process improvement, and business scalability within a fast-paced startup environment. Key Achievements: - Played a strategic role in building and strengthening operational systems, supply chain processes, quality standards, and distribution execution during the company’s expansion stage. - Successfully handled multiple managerial positions across different business functions based on organizational needs and business priorities. - Contributed to improving operational efficiency, coordination, and execution across central kitchen, logistics, hub operations, and outlet support functions. - Supported business growth by ensuring smooth day-to-day operations, operational readiness, and cross-functional alignment in a rapidly scaling startup environment. - Led operational and support teams to maintain productivity, service quality, and operational standards while adapting to evolving business demands and expansion targets. - Recognized for strong performance, versatility, and leadership capability through continuous role expansion and increased operational responsibilities across the organization.