Vancouver, British Columbia, Canada
Experienced integration consultant with a demonstrated history of working in the human resources industry. Skilled in Oracle Database, Communication, Public Speaking, Web Services API, and Java. Strong information technology professional with a Bachelor of Science (BS) focused in Information systems and Computer Science from University of Auckland.
Working on Azure Communication services Call Automation product to help customers deliver exceptional customer service experiences. Focusing on delivering AI capabilities to developers to create conversational voice bots and enabling real-time agent assistants. - Responsible for product roadmap - Monetization strategy - Release management - Customer engagements - Driving adoption of features
- Building integrations roadmap to reflect customer needs and expand product capability. - Managing the integration backlog to ensure the right work is being delivered. - Working with different teams to gather customer requirements, to translate into technical specifications. - Support the development lifecycle from research, ideation, design, development and release. - Presenting new features to senior leadership team.
• Work with the GM, CTO and Product Owner to help define the product and its growth, enhancements. • Assisting the development team to define, manage and deliver work as effectively as possible. • Acting as an agile coach to help the team learn best practices and organizing agile life cycle events. • Teaching, coaching, and mentoring where possible. • Removing an blocks or impediments that could be stopping the teams’ progress. • Working with stakeholders from different faucets of business (Developers, Business stakeholders including C-level). • Working with the development to setup up deployment processes and pipelines. • Supporting our product with technical assistance and guidance where needed.
• Responsible for establishing agile practices into the development process to improve the development efficiency and delivery of product • Responsible for working with stakeholders to gather requirements and then translating those into user stories and tasks for developers • Managing stakeholder expectations for go to market activities and working with various teams across the organisation to communicate deliverables • Working with relevant stakeholders to assist the launch of partner apps in the Talent App Store, as well as working with customers to ensure their integration needs are met by providing technical integration consulting around the use of APIs, creating integration designs and providing testing feedback. • Responsible for running requirements gather work shops and presentations to display the capabilities of Talent App Store
• Responsible for running requirements gathering workshops with customers to determine their needs • Implementing the SnapHire solution to meet the customer needs, and working on configuration of the system to update where needed. • Providing training to new and existing customers on current and new functionality that is on offer, creating documentation and user guides for relevant stakeholders • Working on maintaining and updating the reporting platform (SAP Business Objects) to meet customer demand • Creating dashboards to push out to customer base along with being used internally
• Maintain Business Objects universe for SnapHire. • Plan a migration strategy for moving customers from old Business Objects to new version of Business Objects. • Assist the support team with any reporting questions or requests for customers. • Assist the reporting analyst with reporting questions.