Redmond, Washington, United States
Track record in program management 10+ years experience in leading complex projects end-to-end, from requirements gathering to execution to global product launches and partner systems integration. Strong technical skills With MS and BS degrees in Computer Science and an earlier career in software development, very comfortable working closely with engineering teams and technical partner International launches Successful launches of a business category to UK, France and Japan marketplaces leading a virtual team of 10+ internal teams and 15+ game producers, including schedule and contract negotiations, storefront elements implementations, localization, marketing and press release. Subscription business expertise 3+ years working in modern subscription businesses. Full lifecycle from new business acquisitions, onboarding digital content providers, digital asset acquisition, growth and retention, legal issues, subscriber analytics and customer support. Excellent communicator Proven results in cross-functional, multi-stakeholder settings. Excellence in bridging communication gaps across diverse teams, tech and non-tech, internal and external and US and international. Strong internationalization experience with language skills in French, German, Japanese and Spanish. Tenacious problem solver Recognized on multiple occasions for abilities to deep-dive, research and create solutions. Excellence in environments that require complex coordination and detail management.
* Developed a new payment partner model by clearing compliance, fraud detection, regulatory and legal requirements. The model has enabled our first utility eBilling partner to integrate with Amazon Pay, opening up a new $3.9T business category and Alexa experience. * Identified security gaps in our authentication practice and legal agreements, recommended a multi-faceted strategy to address them in order to mitigate data breach and PR risks. * Minimized fraud and abuse risks of our Prime Day promotional campaign with 120 partners by working with gift cards and fraud teams. Conducted data-driven impact assessment, drafted and sent a broad seller communication by working with Legal, Marketing and Seller Support to prevent business disruption due to a company-wide breaking change. * Gathered requirements and published Skill certification requirements in Alexa Amazon Pay Developer Guide. * Developed and published “Golden Rules” for building Alexa skills with Amazon Pay.
Leader in magazine subscription business. Directed migration to a new system that aligns with Amazon’s standard technology platform. * Directed complex, multi-phase migration to a new system that aligns with Amazon’s standard technology platform. Recognized internally and by publishers as a successful and regression-free migration. * Conducted migration gap and risk analysis, including publisher royalties, subscription features, SEO-based discoverability, pricing and legal. Developed requirements and prioritized features using subscriber analytics. * Designed and program managed the integration of digital content to Amazon’s magazine subscription platform. * Led regular multi-discipline sync-ups and readiness reviews with senior management. The launch readiness document produced for this project became the gold standard for all division projects.
Developed and released security software. * Directed the development and release of Windows Defender Offline antimalware scanning tool. Co-own the patent on Defender offline telemetry upload (Patent no. 9767282). * Designed and drove malware signature download over three product cycles for Microsoft Security Essentials, then the most widely used consumer antivirus program in the US. * Drove internationalization and released Windows Defender in 32 languages to Microsoft Download Center.
Managed localization of security components of Windows OS. * Managed outsourcing of Windows localization into 20+ languages. Owned security-related terminology, vendor performance and 500+ bug triage. * Drove consensus on localization scope and schedule among stakeholders. Worked closely with engineering teams to develop terminology framework for use in all international editions of Windows. * Recognized for identifying a critical Windows-wide localizability issue which would have blocked shipping.