Hyderabad, Telangana, India
Dynamic and result-oriented Account & Delivery Manager at Conquest Tech Solutions, a leading provider of professional IT consulting services in the US, UK and India. I have above 11 years of experience in global IT Staffing industry, and over 19 years of overall work experience. My core competencies include client management, account management, vendor management, Stakeholder Management, VMS/MSP, onboarding, Team Handling, and end-to-end IT recruitment. I have excellent knowledge of recruiting and hiring processes, including sourcing, interviewing, reference checking, and salary negotiation. I have a passion for improving customer experience, with customers broadly defined as candidates, new hires, hiring managers, and recruiters. I have a proven track record of delivering effective and timely IT staffing solutions for various clients, including pharmaceutical / clinical, federal / defense, state, with an exceptional track records for Banking & Insurance clients.
• Provide team metrics to the company executive leadership team, accountable for daily/weekly/monthly goals and expectations including client specific SLAs and compliance with process. • Providing regular reports and insights to the leadership team. • Coordinating with Stake holders and Direct Sales Team regarding hiring needs. • Coordinating with RFP teams regarding update on the sent proposals. • Getting weekly updates from contracts team regarding pending paperwork, if any. • Supporting the team of recruiters with workload allocation, including volume forecasting, headcount planning • Deliver effective performance optimization of all team members, ensure all KPIs are set and appropriate, development plans are devised, and mentoring is provided as required. • Recruit and induct new staff as required, ensure effective training and on-boarding processes minimize disruption to the client and improve time to productivity. • Monitor and achieve team’s targets, budget, and SLAs around effectiveness, timelines, candidate quality, delivery of recruitment services, and client satisfaction. • Perform range of managerial responsibilities which includes interviewing, hiring, coaching, managing recruitment teams. • Supporting the annual compensation activities ensuring consistent and fair decisions are made in the promotion, bonus and salary increase processes • Help team and individual team members to meet established goals and metrics. • Establish regular communication with the team, participate in daily huddle and team meetings with established agendas. • Serve as front line escalation for executive leadership team and recruitment management group. • Develop recruitment strategies and processes to improve outcomes. • Define and communicate individual and team KPIs via scorecards. • Acting as escalation point for issues that arise and identifying the optimum solution for both parties.
• Responsible for Full Life Cycle of Recruitment • Dealing with clients for their day to day requirements • Helping clients to fulfill their open requirements • Coordinating between Client and Consultant. • Scheduling Interviews and follow up for updates. • Timely communication with candidates with regard to the interview schedules and other discussions with the client and vendors. • Create and execute strategies to gain account intelligence and develop business with new and existing clients. • Provide customer service and relevant industry knowledge to current consultants and clients. • Understand customers’ business and IT initiatives, as well as their specific technical and cultural environments, to provide proactive workforce planning. • Work directly with assigned Recruiters to effectively manage their activity and professional goals. • Monitor the work on a regular basis and involved in regular meetings with the team to resolve issues related to work and personal.
As a Lead working with Conquest Tech Solutions and handling team for profile submissions on daily requirements. Handling Federal and State Client's requirements. Extensively working for Aerospace & Defense Clients for their consultant needs which requires US Citizens with Secret/TS Clearance.
• Coordinating interviews between client hiring managers and potential placements. • Short listing the resumes as per client needs. Created search criteria and conducted searches as needed. • Recruiting IT professionals for direct hire employment and for the end clients via database of screened and semi-screened professionals, cold calling, networking, referrals, third-party vendors, internet recruiting and online job postings. • Interviewed candidates to establish a relationship by conducting interviews to match skills to a specific client job order. • Passion for improving the customer experience with customers broadly defined as candidates, new hires, hiring managers and recruiters. • Gathering the requirements from team lead and validating them. Understanding requirements as per client need. • Involving in resume searching from job sites like Techfetch, monster and linked in for various requirements. • Negotiating Rates with the employer and the consultants. • Short listing the resumes as per client needs. Checking the references for back ground verification. • Screening and mapping the resumes based on requirement and required skills. • Clearly communicated all aspects of the offer including salary, stock options, benefits, bonuses, relocation allowances etc. • Formatting resumes according to the client specifications and the standards of the industry and uploading CV's on client portals. • Submitting the profiles to the assigned team lead.
Handling all the escalated calls of Sprint Customers and taking care of them within SLA. Handling client calls and checking for weekly updates. Handled the escalation team of 31 members for about an year. Reporting directly to senior manager and updating about the SLA and cases details.