Providence, Rhode Island, United States
The way work gets done is being rewritten. The winners of the next decade won’t be the organizations with the most people or the biggest budgets—they’ll be the ones that master human + AI teams, agentic workflows, and systems where intelligence compounds with every task. That’s the shift I’m building for, inside my company and alongside the clients we serve. As VP of Customer Success and Delivery at Synaptic, I lead the teams responsible for turning that vision into execution. We’re embedding agentic AI, predictive models, and automation-first operating patterns into how work actually happens—across federal agencies, healthcare systems, and enterprises. The goal isn’t to digitize the old playbook. It’s to replace it with something faster, smarter, and built for compounding outcomes. What I’m focused on: • Designing AI-augmented operating models where agents, automation, and people work as one team • Building predictive intelligence into delivery, customer success, and business operations—so risk surfaces early and decisions get sharper • Replacing repetitive work with reusable AI-driven IP that compounds with scale • Coaching leaders and teams to move from AI-curious to AI-native—shifting how they hire, measure, and reward work • Partnering with clients to stand up their own AI-driven workforces, not just buy point solutions Before Synaptic, I spent nearly two decades leading transformation at Deloitte, NTT, and Silverline—advising C-suite executives and running multimillion-dollar programs across public sector, healthcare, life sciences, and financial services. That foundation shapes how I think about AI today: real transformation is operational, not theoretical. It lives in workflows, incentives, and org design—not slideware. My thesis: AI doesn’t replace talented people. It compounds them. Organizations still optimizing for headcount and hours will lose to organizations optimizing for outcomes, IP, and AI-native execution. I’m building toward the second kind—at Synaptic, with our clients, and in every conversation I can influence. If you’re rethinking how your organization gets work done in an AI-first world, let’s connect. 6x Salesforce Certified | Public Trust Clearance