Gurugram, Haryana, India
IT Infrastructure & Operations Manager with 21+ years of experience driving enterprise-scale technology infrastructure and IT Infrastructure Management. Proven track record in managing functional teams, aligning IT strategy with business objectives, and leading complex programs to successful outcomes. Currently serving as Senior Program Manager – IT Infrastructure & Operations at R1 RCM Global Pvt. Ltd., where I oversee mission-critical infrastructure and operational excellence across global environments. My mission is to ensure the reliability, performance, and security of the IT systems that enable the business to deliver high-quality solutions to its clients. I am responsible for framing policies, processes, and procedures for IT infrastructure, handling critical and high bridges, monitoring and reporting on key metrics, and working on various Azure services and applications. Hard - Operating Systems; Hardware: Windows OS & Servers, HPE & Dell Server Hardware, Nutanix Network & Directory Services: DNS, DHCP, Active Directory, Domain Management, File Servers· Security & Compliance: Patch Management, Vulnerability Management, Public & Windows PKI Certificates, McAfee ePO, Symantec SEPM, ADManager, OpManager·; Backup & Recovery: CA Arcserve, Windows Server Backup (NT Backup), Enterprise Backup Solutions·; Virtualization & Cloud: VMware vSphere/ESXi, Microsoft Hyper-V, Nutanix AHV, Microsoft Azure (VMs, Enterprise Applications, Entra, SSO) Soft· IT Service Management & Governance: ITIL framework, Incident & Change Management, SLA oversight, Process Improvement· Risk & Resilience: Business Continuity Planning, Disaster Recovery, Root Cause Analysis, Access Controls, Troubleshooting· Software Licensing, Asset Management, Leadership & Collaboration: Team Management, Cross-Functional Coordination, Escalation Handling, Documentation, SOPs & Run Books· Strategic Execution: Project Management, Technical Strategy, IT Security, Continuous Process Improvement
• Oversaw day-to-day operations and project delivery within the IT Infrastructure team, ensuring high availability and reliability across enterprise systems. • Managed engineers who support on-premises, virtualized & cloud infrastructure (Servers, Active Directory, Patch management, Wintel, Windows) ensuring smooth management of IT Infrastructure with high availability & reliability. • Handling Escalated issues and Providing All level support related to Windows Server, Server Hardware, Active Directory, Domain, Certificate PKI, Virtualization, Nutanix, VMware, Azure, Entra, Azure SSO, DHCP, File Server, OS Patching, vulnerability Mitigations, Migrations and Configurations. • Partnered with architects to refine standards and implement technology roadmaps, ensuring secure and consistent deployments across hybrid environments. • Managed colocation and cloud/hybrid data centers, overseeing daily operations and Azure cloud services to support enterprise applications. • Led infrastructure initiatives including IT infrastructure, Windows Server, including migrations, datacenter and Azure. • Drive IT infrastructure-related projects end-to-end, from planning and resource allocation to implementation and post-deployment reviews. • Accurately report and present the status of assigned projects to IT Executive Management. Drive and manage cross-functional project teams towards successful project delivery. • Negotiated with third-party vendors for maintenance, equipment, and services, optimizing costs while ensuring service quality. • Own adherence to ITIL-based Incident, Major Incident, Problem, and Change processes. Establish KPIs, SLAs, and operational performance metrics. • Conducted root cause analyses and implemented preventive measures, reducing recurring incidents and strengthening resilience. • Authored SOPs, runbooks, and technical documentation to standardize operations and accelerate knowledge transfer.
• Managing the windows and wintel environments. • Taking care of windows infrastructure of France and Hong Kong datacenters, through remote support. • Adding servers in monitoring & setting the alerts threshold. • Shared folder resource management. • Taking care of CA ARCserve Replication and High Availability environment.
• Administer, maintain and support Windows servers, Windows Active Directory services, domain controllers of assigned client via remote support & Maintaining file servers. • Managing delivery operations for all technologies like Windows, VMware and security. • Managing AD users and groups. Creating Group policies on requirement. • Administration on server 2003, 2008 and 2012, performing troubleshooting steps like event log & blue dumps. • Administration of Windows DHCP Server. Prepared the environment for deployment of Windows *Installing VM Clients and Increase Space, Memory, CPU on VM clients Machines. Performing HA, V-motion, P2V and VM host migrations activity. • Performing Basic tasks in VMWare environment like Virtual system, Migrations, deployments and monitoring. • Configuring and deployment Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) migration of Windows, 2003 and 2008 as well as Linux servers from VMware and legacy hardware. • Good troubleshooting skills both with hardware and software in windows environment & Coordinate with vendors regarding issues that are out of our scope. • Handling Multi WSUS server patching environments. Management of patching on servers through WSUS and Deploying after testing. • Ensuring MS security patch level for all windows servers and address vulnerabilities as reported by security team. • Handling multiple Symantec SEPM servers with 1000+ connected clients. Maintains and deployments of SEPM and SEP clients in infrastructure. Creating new policies, Audit, & Exception requirements in SEPM. • Performing work under the ITIL frameworks, Maintain SLA and ticket backlog as per the contractual agreement and ensuring compliance to standard procedure and process. • Design and implementation of new infrastructure for new (or upgrade) of business applications in client environment • Audit tickets reported for DSAT and take appropriate action • Suggest architecture improvements, design and integration solutions.
System Administrator Windows services Client - GE Money, Gurgaon. • Administrating on 200 (Physical & VM) servers running on windows servers 2003/2008, for the GE Money Datacenter. • Server Administration, Managing, installing and troubleshooting of the servers Hardware’s like HP ML, DL, DELL Power Edge and Blade Server. • Managing and Monitoring DHCP server, DNS, Active Directory. • Working Knowledge of VMware ESX 4.0 Server, Installing VM Clients and Increase Space, Memory, CPU on VM clients Machines. Performing HA, V-motion, P2V and VM host migrations activity. • VMware Virtual Center installation & creation of virtual machines. • Working Knowledge of Remote Administration tools like Dame Ware, Microsoft RDP/TS, and PC Anywhere. • Active Directory Management, Managing the Group Policy into the Active Directory. Creating, deleting and review the User’s accounts monthly. • Backups Administration through NT-backup, ARC-serve 12.5. And scheduling the backup as per requirements. Monitoring of the Backups. • Monitoring of the Server Resources of Windows 2003 & 2008 through the IP-Monitor (solar winds), WhatsUpGold and Performance Monitor. • Patch Management Administration through WSUS-3.0. Updating new patches when releases by Microsoft. • Prepare the Daily Monthly Reports and Checklists like Server Health Check, Server Uptime reports; Events Logs review reports, Backup Report (KPI), Antivirus and Wsus related reports. • Internet Software Administration Knowledge like ISA server 2004 and Firewall Policy in ISA server. • Management of Data Center, Investigate and troubleshoot any problems related to Platform. Data Center Server Consolidation and Retirements (Windows/Wintel). • Knowledge and Analyze of incidents, Change Management and incident management. User Support on various issues through Tickets & Mails. • Coordinate with Different vendors to get solutions. • Performing migration task like Domain migration and File server migration through ADMT & FSMT tools.
• Installing and configuring Windows 2000/2003 Server, Active Directory DHCP and DNS. Responsible for administration of Windows 2003 including rights, security issues, system policies. • Creation, deletion, modification of User Account and Groups. • Implementing and enforcing a security Group Policy for protecting data and shared network resources. • Handling and Configuring Software Update Service Server and Patch test management. • Installing, Managing, Hardening and monitoring of Servers like HP ML350 G4, G5 and G6. • Managing McAfee EPO (e-policy orchestrator) Server i.e. testing new package before deploy. Viruses check-up and taking measure for prevention of virus infection. • Deploying and manage Password Management Portal (PMP). • Manage Reports like DCL’s, Server uptime, Antivirus and WSUS reports, event log report, etc. • Taking and Scheduling on Backup through NTBACKUP. • Maintenance of the helpdesk, OPmanager (Advent Net) and implementing upgrades, deploying new patch, etc. • Creating new e-mail accounts, managing user’s mail box access and limitations etc. through web-access on Emergic Mail Server (Linux). Maintaining ISA server and Firewall Policy in ISA server. • Good knowledge of change management, incident management. System Design, Analysis of the Process. • Installing, Managing and Monitoring DHCP server. • Control polices FTP Website site, Share Folders and granted appropriate access permission users and client for remote access.
• Addition/removal of shared drives • Managed user accounts, password resets, account unlocking with Directory • Provided Desktop support to more than 1500 users on a Win 2000/XP platform • Resolving issues with McAfee Virus Engine & WSUS Client • Troubleshooting various Outlook Mailbox issues including Mail data backup • Installation, configuration and troubleshooting problems with different kind Printers. • Desktop hardware support and configuration, desktop maintenance. • Building ‘ghost’ images, installing PC’s using GHOST s/w for speedy installation. • Working knowledge of Windows 2000, 2003 & XP Professional. • Monitoring Antivirus server for new DAT deployment. • Monitoring monthly floor maintenance activity.