New Delhi, Delhi, India
Currently, working in the US Life Insurance and Annuities domain, handling post-issue non-financial policy changes such as beneficiary updates, address changes, and ownership transfers. At EXL, the focus is on ensuring accurate and timely processing while adhering to client and compliance requirements. Part of the pilot batch, with involvement in process setup, knowledge transition, and supporting overall team operations from the initial stage. Regularly assist team members by resolving queries and providing guidance to maintain smooth workflow. Also experienced in delivering process training sessions to US-based clients, ensuring clear understanding of workflows and standards. Previously worked at Lenskart as a Refractionist, where handled high customer volume and performed eye tests, including managing more than 400 tests in a single day, ensuring accuracy and customer satisfaction. Focused on maintaining accuracy, clear communication, and consistent performance in day-to-day work.
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Experience as Lenskart Refrectionist, We perform 12 Setup Eye Check-up during COVID 19, experience in Field Team handling, In house Products Marketing, Eye Checkup performs during Camping,