Delhi, India
With over two decades of experience in the heart of the hospitality and tourism industry, I have dedicated my career to redefining guest experiences and empowering the next generation of hospitality professionals. As an entrepreneur, I am the driving force behind a curated brand of luxury homestays and an experiential travel firm, where we blend authentic Indian heritage with modern luxury. My journey is rooted in a deep understanding of what makes a space, a journey, and a service truly unforgettable. Beyond operating businesses, I am passionate about building them. Armed with an MBA from Banaras Hindu University and 15 years of deep-rooted training and consulting experience, I work closely with hotels, corporate teams, and aspiring leaders as a Business Coach. Having trained thousands of professionals, my mission is to bridge the gap between academic excellence and real-world hospitality leadership. Let’s connect to discuss luxury hospitality trends, experiential tourism, or corporate talent development. 🏆 Key Expertise: Luxury Homestay Operations • Experiential Travel Design • Corporate Training & Coaching • Hospitality Consulting • Strategic Business Growth
I own and operate boutique stay properties in Varanasi, Goa, Ayodhya, Dharamshala & Bodh Gaya by the brand name "Namastay Homes". I am also founder of WOV Tour, an inbound travel firm. I have given my services as Freelancer consultant having spearheaded Flight Kitchen at Varanasi, Take Off Bar & Food Hangar at Varanasi Airport. Presently engaged with few more Consulting projects on hospitality and also an onboard Trainer cum Guest Speaker at BHU Varanasi, Mahatma Gandhi Kashi Vidyapeeth University and School of Management Sciences. I am founding alumni member for Ministry of Education bodies operating at Banaras Hindu University like Design Innovation Centre, National Innovation and Start Up Policy, and Institutions Innovation Council.
Responsible for effective and structured training and development for 4 Hospitality Divisions : Habitat World (high end luxury club with 6 restaurant , 58 rooms and 15 indoor banquet halls ), The Manor ( a 4 star luxury boutique hotel with Indian Accent restaurant), Hotel Broadway ( 3 star hotel ) and Epicenter Gurgaon ( a hospitality, entertainment and convention center). Team of 1 General Manager, 1 Assistant Manager, 1 Training Assistant • Responsible for providing HR & Training support to departmental heads in areas like Resourcing, Competence Development, Coaching, Reward and Recognition, Employee Engagement etc. • Implementation of systems & programs in employee relations & development • Conduct yearly training need assessment and articulating the Annual Training Plan and focus for the year • Coordinate with operations on Quality processes and Training effectiveness to get targeted results. • Organizing End-to-End Trainings based on monthly training need analysis, in order to upgrade the performance of employees to meet hotel standards and to ensure all activities are in line with Company’s vision. • Responsible for recruitment & company’s branding on all hospitality campuses. - Auditing shop floor training performance - Conducting Training Need Analysis for the hotel- internal-External Factors Analysis - Creating Hotel Learning & Development yearly Calendar - Designing adequate Trainings based on Business needs - Facilitating Trainings & Learning events - Hotel Orientation For New Joiners - Total Quality Management Guest Interaction Training - Performance management training - Managing Training & Development For Business - Craft Training for Small Groups - Group Training - Complaint Handling - Selling With Extra Efforts Training - Leadership Fundamentals - Achieving Customer Excellence training & Telephone Techniques - Conducting constant Hygiene Auditing to all kitchens providing instant report & feedback