Faridabad, Haryana, India
Experienced Case Manager with expertise in leave of absence and liability management, ensuring compliance with FMLA and statutory regulations while driving process efficiency. Skilled in streamlining workflows, maintaining high audit standards, and meeting strict SLAs. Actively contributed to the successful transition of leave management operations from the US to India and supported team growth by mentoring new joiners. Proactive, detail-oriented, and committed to delivering efficient, and employee-focused solutions.
Experienced Case Manager with a strong track record in streamlining, tracking, and automating employee leave of absence and liability management processes. Skilled in ensuring compliance with evolving federal and state regulations, including FMLA and other statutory requirements. Known for exceptional attention to detail, consistently achieving high audit scores and meeting strict SLAs. Actively contributed to a successful process transition from the US to India, while also mentoring new team members and supporting their integration. Proactive in managing ad-hoc and reassigned tasks, maintaining seamless workflow and operational efficiency.
Manage end-to-end administration of Life, Health, and FMLA claims while ensuring compliance with U.S. federal and state regulations. Serve as a dedicated case manager for employee benefits programs, facilitating leave of absence and benefits-related processes. Review claim documentation, verify eligibility, and ensure timely claim adjudication in accordance with company policies and regulatory requirements. Maintain high levels of accuracy in claims processing, contributing to strong audit outcomes and consistent SLA achievement. Support cross-functional teams during process transitions from the U.S. to India, ensuring seamless knowledge transfer and operational continuity. Train and mentor new team members on claims management procedures, compliance standards, and operational systems. Manage reassigned and escalated cases while maintaining productivity, service quality, and customer satisfaction standards. Collaborate with internal stakeholders to resolve complex claim issues and improve process efficiency.