Delhi, India
Our team at Recruit CRM has been strengthened since May 2024, thanks to my role as a German language translator, where I leverage my Master's in German Language and Literature from Delhi University and Tourism and Travel Services Management from Indira Gandhi National Open University. My educational foundation equips me to blend linguistic precision with cultural insights, ensuring translations resonate with diverse audiences. With proficiency in proofreading and a knack for using tools like WordPress and Canva, I contribute to creating and refining content that upholds the high standards expected in our dynamic industry.
Manage and moderate the official Guild Wars 2 forums, including the German pages for the German-speaking audience, ensuring culturally accurate and inclusive communication. Post and update events, news, and announcements, keeping the community informed about the latest content and activities. Review player reports, handle sensitive cases, and enforce moderation policies with fairness and consistency. Collaborate with senior moderators and the ArenaNet team on community management strategies and escalations. Monitor player feedback, analyze community trends, and share insights to help improve engagement and communication.
• Translated and localized blogs, marketing materials, and culturally adapted texts from English to German. • Utilized Canva to adapt images, captions, and visual elements for alignment with translated content. • Collaborated cross-functionally with content creators, marketers, and designers to ensure branding objectives were met.
• Managed customer inquiries on subscription plans, premium features, billing, and payments at TaskUs in Gurugram, India. • Provided timely support with upgrades, cancellations, and refunds, ensuring adherence to company policies. • Resolved billing issues and educated users on app features to enhance their experience. • Collected and documented user feedback to improve service processes.