Istanbul, Türkiye
Over the past 5+ years -mostly at Amazon- I've worked across vendor operations, product delivery, and supply chain, building programs that actually stick. I care about the full picture: the roadmap, the stakeholders, the data, and the people doing the work. I'm at my best when the problem is ambiguous, the teams are big, and someone needs to bring everything together and keep it moving. That's where I tend to have the most impact. After a career break in 2024 to manage family responsibilities, I'm now actively looking for PM, Operations, or Program Management roles ideally remote, ideally somewhere the work genuinely matters. If you think there might be a fit, reach out. I'd love to hear what you're working on. Message me here anytime.
• Launched the Vendor Consultant Program in Türkiye end-to-end, owning a 12-month roadmap that drove 22% profitability improvement and an estimated $3M+ in projected annual cost savings through process automation and vendor performance redesign. • Delivered 3 product features (Automated Product Updates, Pan-EU Product Data Sharing, Vendor Stock & Appointment Dashboard) in partnership with tech, marketing, and supply chain teams, reducing manual workload by 20 hours/week per headcount. • Aligned local e-commerce strategy with global program objectives across 4 countries and 15+ stakeholders, achieving 15% higher stakeholder satisfaction and 25% fewer implementation delays. • Identified product gaps through competitor pricing and fulfillment analysis, leading to a revised vendor onboarding strategy that improved conversion rates by 15% in high-priority retail categories.
•Coordinated with vendors to resolve product data issues and supply chain disruptions, ensuring accurate listings and timely inventory replenishment. Improved vendor satisfaction score by 38%, resulting in 4.2/5 average for 8 vendors. •Improved product data quality across 8 vendor portfolios, ensuring at least %94 product information completeness and accuracy over 4000 products. Resulting in enhanced product visibility and increased sales by 8% on average. •Managed end-to-end supply chain processes, resolving logistics, scheduling and warehouse issues. Ensuring timely product availability on Amazon by improving stock KPIs. •Delivered reports providing actionable insights on business KPIs to drive profitability and brand awareness. •Created and refined SOPs for better vendor engagement, generating 2.2 headcount savings via process automation.
Amazon DE, NL and TR Projects • Established and led a real-time monitoring team to track call volumes and agent performance, ensuring operational excellence. • Developed KPIs and customized reports to monitor operational performance and project profitability. • Increased combined productivity of projects by 4.7%, contributing over €1M in additional revenue per quarter. • Automated reporting processes, saving 60 hours per week and streamlining data analysis. • Managed a team of 3, overseeing their schedules, providing regular coaching, and delivering performance-enhancing training. • Orchestrated scheduling and capacity planning for over 180 representatives, ensuring optimal staffing coverage.