Spain
๐๐๐๐ ๐๐๐ Compliance and Financial Crime professional with around 3 years of experience in regulated KYC, CDD and EDD environments, operating across EU and UK AML frameworks. Background includes complex sanctions exposure, adverse media, high-risk jurisdictions and complex ownership structures, with a strong focus on escalation governance, control assurance, SOP review and audit readiness. ๐๐๐๐๐๐ & ๐๐๐๐๐๐๐ โข 97% acceptance rate of high-risk and sanctions escalation recommendations by Compliance and Legal โข Zero critical defects across three years of internal and external quality and audit reviews (24 internal and 24 external samples weekly) โข 98% SLA compliance with average throughput of 490 cases per week โข 18% productivity uplift following process optimisation and targeted training initiatives โข 7 of 12 process improvement proposals adopted per quarter by Global Process Owners โข 15% reduction in unnecessary customer contact following risk-based policy refinement ๐๐๐๐๐๐๐๐๐๐ & ๐๐๐๐๐๐๐๐ Active contributor to SOP review, control gap identification and governance change coordination (non-policy owner), supporting audit readiness, defensible decision-making and consistent application of risk-based standards in partnership with Compliance, Legal, Risk and global policy teams. ๐๐๐, ๐๐๐๐๐๐๐๐ & ๐๐๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐๐ Regional Subject Matter Expert and trainer, having delivered urgent regulatory and process refresh programmes to 150+ investigators across Europe, facilitated 20+ governance forums, and led cross-skill transition training (KYC โ Seller Identity Verification) with no impact to quality or SLA performance. ๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ Currently in a people leadership role supporting escalation governance, control assurance and audit readiness. Preparing for the CAMS certification and building a long-term career in financial crime risk, sanctions and compliance governance within regulated financial institutions and fintech.
โข Lead and develop a team of ~17 investigators delivering KYC, CDD and EDD in a highly regulated environment, ensuring consistent application of EU and UK AML standards and risk-based decisioning. โข Own team performance, capacity planning and delivery against quality and timeliness targets, sustaining ๐๐% ๐๐๐ ๐๐จ๐ฆ๐ฉ๐ฅ๐ข๐๐ง๐๐ across complex and high-risk onboarding and review queues. โข Act as managerial escalation point for sensitive and time-critical cases, ensuring alignment with Compliance and Legal guidance and defensible documentation for audit and regulatory readiness. โข Oversee audit preparedness, evidence management, issue tracking and remediation follow-up, supporting ๐ณ๐๐ซ๐จ ๐๐ซ๐ข๐ญ๐ข๐๐๐ฅ ๐๐ข๐ง๐๐ข๐ง๐ ๐ฌ across quality and audit reviews. โข Coordinate with Compliance, Legal, Risk, Workflow and Global Process Owners on SOP interpretation, control gap identification and change implementation (non-policy owner). โข Drive capability uplift and succession planning, ensuring sustained coverage of sanctions, adverse media and high-risk jurisdiction handling.
โข Performed complex CDD and EDD investigations covering sanctions exposure, adverse media, high-risk jurisdictions and complex ownership structures, applying EU and UK AML frameworks. โข Escalated high-risk and sensitive cases to Compliance and Legal with a ๐๐% ๐๐๐๐๐ฉ๐ญ๐๐ง๐๐ ๐ซ๐๐ญ๐ of recommendations, reflecting strong risk assessment and defensible decision-making. โข Conducted compliance control testing, quality assurance and root-cause analysis, maintaining a ๐ณ๐๐ซ๐จ-๐๐ซ๐ข๐ญ๐ข๐๐๐ฅ-๐๐๐๐๐๐ญ ๐ซ๐๐๐จ๐ซ๐ across three years of internal and external audits (24 internal and 24 external samples reviewed weekly). โข Consistently achieved ๐๐% ๐๐๐ with an average personal throughput of ๐๐๐ ๐๐๐ฌ๐๐ฌ/๐ฐ๐๐๐ค, contributing to an ๐๐% ๐ฉ๐ซ๐จ๐๐ฎ๐๐ญ๐ข๐ฏ๐ข๐ญ๐ฒ ๐ฎ๐ฉ๐ฅ๐ข๐๐ญ through process optimisation and targeted training. โข Reviewed SOPs, identified control gaps and coordinated governance updates with Compliance and Global Process Owners; achieved strong adoption of improvement proposals (๐ ๐จ๐ ๐๐ ๐ข๐๐๐๐ฌ ๐๐๐๐๐ฉ๐ญ๐๐ ๐ฉ๐๐ซ ๐ช๐ฎ๐๐ซ๐ญ๐๐ซ). โข Led risk-based policy enhancements, including removal of unnecessary documentation requirements, reducing seller contact rate by ๐๐%. โข Acted as regional SME and trainer, delivering urgent regulatory and process refresh programmes to ๐๐๐+ ๐ข๐ง๐ฏ๐๐ฌ๐ญ๐ข๐ ๐๐ญ๐จ๐ซ๐ฌ, facilitating ๐๐+ ๐ ๐จ๐ฏ๐๐ซ๐ง๐๐ง๐๐ ๐๐จ๐ซ๐ฎ๐ฆ๐ฌ, and leading cross-skill transition training (KYC โ SIV) with no impact to quality or SLA performance.
โข Led quality control and compliance reviews for import/export goods, ensuring alignment with international documentation and regulatory requirements. โข Designed and executed product quality testing based on defined standards and risk-based inspection plans. โข Established and standardized quality control procedures, inspection criteria, and documentation. โข Partnered with manufacturers and distributors to investigate defects, perform root-cause analysis, and implement corrective actions. โข Managed and coached cross-functional, cross-cultural teams, strengthening quality awareness and adherence to control standards.
โข Managed a dynamic team of 8-15 employees across various departments, fostering a collaborative work environment. โข Developed and analyzed KPI reports to drive performance improvements and strategic decision-making. โข Facilitated employee career development through tailored training arrangements, enhancing team skills and productivity.
โข Promoted a positive and safe learning environment for students at ECC Kokusai College of Foreign Language. โข Collaborated with native English teachers to enhance student independence in learning. โข Facilitated communication in English, Chinese, and Japanese, fostering inclusivity. โข Organized engaging classroom activities to boost student participation.
Returned to Taiwan to prepare for the Examination for Japanese University Admission for International Students (EJU), required for enrollment in Japanese educational institutions.
Participated in Japanโs Working Holiday program, gaining cultural and language experience while exploring long-term academic opportunities in Japan. This experience ultimately led to my decision to pursue further education in Osaka.