Fort Smith, Northwest Territories, Canada
I am a success-driven and client-oriented professional with 5+ years of experience managing operations, primarily within the retail and hospitality sectors. In accordance with my professional background, I have secured a trck record of success leading day-to-day operations and strategy, while additionally directing inventory control in accordance to customer demand and developing high-impact promotional tactics to maximize revenue generation. I also demonstrate a targeted sales approach to identifying customer needs with diligent assessment resulting in high levels of customer satisfaction, long-standing relationships, and enhanced sales performance. Overall, I leverage a track record of success unifying cross-functional teams and empowering staff, placing continued emphasis on training, development, and a hands-on leadership style while continuously identifying opportunities to lead new tactical initiatives to boost performance and drive continuous process improvement.
As a Retail Manager, I manage daily operations including staff scheduling, inventory control, customer service and sales strategy for this liquor and cannabis store. Additionally, I monitored all sales trends to drive procurement in accordance with customer demand and championed process improvement initiatives to further drive additional sales and business growth. Among my Selected Accomplishments, I: : - Coordinated with a wide range of external vendors to increase cannabis product stock to over 300+ items, substantially increasing sales while cementing status as the best cannabis branch within the territory. - Spearheaded the initiative to increase focus on stocking coolers, wine, and scotches alongside new beers, resulting in substantial sales. - Successfully secured new vendor contracts, including a closed deal with the Northwest Territory Brewing Corporation, to supply their local beers to the shop. My Key Responsibilities include: Hiring & Training Management | Operations Management | Strategic Vision | Inventory Control & Promotion Management | Procurement Management | Merchandising Strategy | Client Relationship Management | Complaint Resolution | Continuous Process Improvement
In this role, I oversaw all store operations and personnel management functions spanning hiring, training, and daily supervision of 4 staff while managing all expenses for procurement through proper budget management practices. Among my Selected Accomplishments, I: - Introduced a new program during summer enabling customers to taste newly launched products, successfully driving foot traffic to the store to generate increased sales. - Pitched a change in hours of store operation from 10:00 a.m. to 2:00 p.m. instead of to 1:00 p.m. to senior leadership for one week, observing an increase in sales brought by this small schedule adjustment. My Key Responsibilities include: Budget Management | Sales Optimization Strategy
In this role, I led guest service operations, procurement, payroll, and other essential functions for 3 different decks of this 40+ room motel. Additionally, I supported the manager in staff scheduling and payroll, while performing other financial functions including accounts payable and receivable.