San Diego, California, United States
Hello! My name is Krithika, and I'm a data-driven professional that is passionate about building solutions that can create efficiencies for everyone. I love to dig into customer problems, and find modern day solutions to solve them by utilizing any tech stack given.
- Manage team of 14, and oversee the progress of employees through monitoring reports and providing appropriate feedback - Take an active role in the Recruitment process end-to-end, assisting with initial screening, and interviews, training, and coaching staff to skillfully handle any and all customer queries, problems, or complaints - Responsible for training and distributions of programs to field representatives, bringing in monthly revenues of about 30-40m in funded loans - Created and organized group of dedicated field representatives to send company generated leads, creating bimonthly revenue of about 6-8m on funded loans - Utilize Management Information and available reporting to coach, give feedback, and manage individual and team performance - Investigate complex customer escalations thoroughly, liaising with other departments where necessary, to make solutions-focused and helpful recommendations for resolution - Create and modify reports in Excel using VBA to parse information from databases for Marketing Division - Create Salesforce reports and dashboards to measure success of web lead form inquiries, conversions, and stagnations