Brooklyn, New York, United States
• Create and maintain user-focused documentation (contextual training, how-to guides, reference materials, and release communications) for four product areas • Guide content strategy by proactively analyzing engagement metrics and monitoring customer feedback to prioritize documentation needs and improve resource discoverability • Liaise with Product, Engineering, and users to translate complex technical details into clear documentation and provide critical user feedback to inform product development • Configure and troubleshoot in-product playground challenges using Config-as-Code and YAML grading rules
• Manage Hitchhikers site (self-guided learning platform, resource hub, and community) @ hitchhikers.yext.com — Technical writer and program manager • Nominated by peers and selected by leadership for Y17 Spotlight Program recognizing the most impactful Yexters
• Supported two grading and graduation rate manipulation investigations: managed data analysis on records review, conducted policy and process assessments, and assisted during on-site investigations
• Developed an improved budget and projection process for state Medicaid agency • Coordinated the setup of the organization, processes, systems, and reporting to stand up an Airport Terminal Operator
Tutored middle and high school students in math and physics.
• Developed budget analyses for $2.3B state Medicaid program’s past and future spending and weekly lag in service payments
ASER Centre measures the impact of Pratham’s innovative learning programs. • Developed frameworks for Pratham Delhi preschool programs to improve logistics and program evaluation efficiency