Cincinnati, Ohio, United States
Results driven and detail-oriented logistics expert with over 12 years of logistics operations experience and process improvement. Proven expertise in domestic and international foreign trade compliance, cost reduction initiatives and supply chain optimization strategies.
• Manage 150+ domestic and international shipments per month while maintaining compliance with U.S. and international shipping laws • Analyze KPI performance metrics for 5+ transportation providers to improve on time delivery and service • Negotiating contractual pricing agreements with international and domestic transportation carriers, contributing to 5-8% annual freight cost savings • Partner with finance team to forecast and manage annual freight budget exceeding $5 million dollars and identifying cost reduction opportunities • Lead continuous improvement initiatives focused on lead-time reduction, reducing average transit time by 7-10% • Audit freight invoices weekly, identifying and correcting billing errors and recovering thousands of dollars annually • Utilizing SAP for various transportation processes and inventory management • Reducing days inventory outstanding by 8-10% through cross-functional collaboration with demand planning team and sales
- • Coordinated and tracked over 150 weekly shipments, ensuring compliance with shipping laws and customer requirements • Built and maintained a customer portfolio that generated repeat business, contributing to year-over- year revenue growth • Sourced and managed carrier capacity to meet service expectations of customer • Proactively resolved shipment issues, reducing additional accessorial charges and service failures by 10-15% • Used multiple load-planning software programs and dispatch platforms to optimize truck routing and on time delivery
• Addressed driver concerns and identified issues to ensure customer satisfaction • Communicated sense of urgency to the dispatch team to guarantee issues are resolved quickly • Handled 40+ calls an hour, in a fast-paced team environment • Assisted sales team after hours by completing check calls and carrier setups • Provided feedback to the sales team as well as upper management on ways to improve processes
• Assisted in recruiting, training and onboarding of 5 employees, improving team performance and retention • Managed inventory control and loss-prevention initiatives, reducing shrink and inventory discrepancies • Analyzed sales performance metrics to identify improvement opportunities, contributing to increased store revenue • Led and coached a team of 5 associates, consistently meeting customer service and operational expectations