Kristine Joy Honrada

Customer Service Representative

San Pedro, Calabarzon, Philippines

About

Experienced and accomplished Customer Service Representative with a strong history of providing outstanding service and support to customers. Skilled in building positive relationships, resolving issues, and handling high-volume inquiries with professionalism and efficiency. Seeking a challenging role in a dynamic organization to utilize my extensive customer service experience for enhancing overall satisfaction and driving business success.

Experience

  • Technical Support Representative at Gatestone
    Jan 2026 - Present · 7 mos

  • Sales Advisor at Concentrix
    May 2024 - Jan 2026 · 1 yr 9 mos

  • Customer Service Representative at TaskUs
    Jan 2021 - Nov 2022 · 1 yr 11 mos

  • Technical Support Specialist at Sutherland
    Mar 2017 - Nov 2018 · 1 yr 9 mos

    Installed and configured software and hardware systems, resulting in a 20% increase in customer satisfaction ratings. Troubleshot and resolved technical issues over the phone, achieving a 95% first-call resolution rate. Collaborated with cross-functional teams to develop and implement new procedures for resolving customer issues, reducing average handling time by 10%. Conducted training sessions for new technical support representatives, ensuring consistent and effective customer service delivery.

  • Data Analyst at Upwork
    Jun 2014 - Aug 2016 · 2 yrs 3 mos

    Creating polygons on digital maps is essential for identifying borders, displaying regions visually, and facilitating data presentation. By spotting patterns and connections both inside and across different locations, they enhance spatial analysis by enabling the presentation of diverse types of data, such as population density or land usage. Decision-making, urban planning, and the incorporation of Geographic Information Systems (GIS) are all aided by digital maps containing polygons. I utilized various online sources, including reputable hotel directories, official hotel websites, and trusted travel platforms, to verify the legitimacy of links associated with hotels. I carefully assessed the credibility and authenticity of each source, cross-referencing information to ensure consistency and accuracy. Additionally, I was able to compile a comprehensive list of legitimate links for hotels, providing valuable resources for clients and users seeking trustworthy and reliable information. Examining and analyzing digital images of license plates to extract relevant information for various purposes. Here are the key responsibilities and roles of a license plate image