New York City Metropolitan Area
High-impact leader and strategic planner who grows revenues, improves processes, and develops top-performing sales teams. Generate success by maximizing revenues and decreasing inefficiencies, utilizing data analysis to streamline processes, minimize waste, and boost profits. Empower sales teams to achieve peak performance and accelerate revenue growth. Skilled in enterprise sales support, customer success management, and process automation. Leverage CRM platforms, reporting tools, and cross-functional collaboration, delivering exceptional results. Critical thinker with passion for innovation and commitment to driving success across diverse environments.
Drove and owned renewal processes in collaboration from reach out and negotiation to confirmation, tracking quotes, reviewing orders, provisioning licenses, and delivering exceptional customer service. » Closed $1.1M in 2022 and $1.5M in 2023 in renewals by focusing on customer retention and renewal sale process. » Contributed to customer success team, finance, and sales team by retaining customer contracts, securing renewals, and supporting growth of accounts. » Secured complex, multinational contracts by addressing pricing, product terms, and providing options to clients. » Expedited scalable deal and order management automation in Salesforce by streamlining non-standard deal approval process and approval roles.
Managed customer relationships to increase opportunities to sell products, boost adoption rates, ensure retention, and elevate customer satisfaction to new heights. » Exceeded quarterly targets 137% by upselling and cross-selling products based on needs. » Ensured customer success through product training and best practices webinars. » Achieved CSAT of 5 Stars via customer ratings on surveys.
Led end-to-end relationships with 25 key accounts to advance adoption, retention, and customer satisfaction. » Established trusted strategic advisor relationship with customers, driving continued value of offerings. » Leveraged products and services, meeting customers’ goals and KPIs (key performance indicators). » Ensured customer success through product training.