Arlington, Texas, United States
I am a Human Resources Assistant with nearly two years of experience supporting talent selection, hiring processes, and compliance-focused operations. I have hands-on experience with resume screening, interview coordination, candidate evaluation, and maintaining accurate documentation to support fair and consistent hiring decisions. I hold a Bachelor’s degree in Industrial-Organizational Psychology and bring a strong interest in selection and assessment, combining academic research with practical HR experience. My background includes survey design and statistical analysis in SPSS, with applied research examining bias in candidate evaluation and employability. In addition, my experience in a highly regulated healthcare environment has strengthened my attention to detail, risk awareness, and adherence to policies and procedures. I am seeking opportunities in talent selection, assessment, and people analytics where I can contribute to data-informed, compliant, and effective hiring practices.
Provide customer support in a high-volume prescription call center environment, addressing member inquiries related to pharmacy benefits, prescriptions, and coverage while adhering to HIPAA and internal compliance standards. Review and document member information accurately, resolve issues according to established policies and procedures, and escalate complex cases as needed. Maintain professionalism, attention to detail, and confidentiality while meeting quality, accuracy, and performance metrics.
Supported talent selection and hiring processes by screening resumes, coordinating interviews, and assisting with onboarding. Evaluated candidate qualifications against job-related criteria to support fair and consistent hiring decisions. Maintained accurate candidate and employee records and partnered with managers to support staffing needs and compliant hiring workflows.
Supported pharmacy operations by accurately filling and verifying prescriptions in compliance with HIPAA, state regulations, and internal policies. Reviewed prescription and insurance data, conducted routine audits, and maintained accurate documentation to support regulatory compliance and risk mitigation.