Denver, Colorado, United States
Product Manager/ Senior Business Analyst– IT Department • Manage Web site for multiple channels of business and work with executive members in Marketing, Legal, Operations, Client Relations and IT to ensure up to date changes, postings and access improvements. • Manage multiple software applications and implementations o Work with business users to determine needs and translate requirements to IT developers. o Create business and technical specifications to software developers and manage all aspects of change implementation. o Manage monthly changes for various systems to ensure interlinked systems are appropriately updated simultaneously. • Create and present presentations to senior management to create project buy in and drive decisions. • Provide Tier 3 escalation support to internal and external clients. • Coordinate efforts between Support, Development and Analysis staff when software issues occurred. • Managed and mentored Product Manager employee
• Reported to Training Manager and developed and maintained curriculum for a call center. • Managed junior trainers and new hires. Interviewed candidates. • Consulted with departments within the organization to provide needs analysis and training support. • Created assessments and measured validity. • Facilitated soft skills and technical training courses. • Acted in Project Manager Capacity for ongoing implementation and training efforts.