Stafford, Virginia, United States
Metropolitan/DC area(15 locations). Oversee multi-club operations with a focus on driving revenue growth, enhancing member experience, and developing high-performing teams. I lead and support General Managers and staff across multiple locations, ensuring operational excellence, consistent brand standards, and strong community presence. My role centers on strategic planning, sales performance, and talent development. I work closely with leadership teams to exceed membership goals, improve retention, and implement effective marketing initiatives. By analyzing key performance metrics and identifying opportunities for growth, I help each club reach its full potential. I am passionate about building a culture of accountability, motivation, and continuous improvement. Through hands-on leadership, coaching, and mentorship, I empower teams to deliver exceptional service while fostering an environment where both employees and members thrive.
I was responsible for leading all aspects of club operations, including sales performance, staff development, and overall member satisfaction. I managed a diverse team of fitness professionals and sales associates, driving a results-oriented culture focused on exceeding membership goals and delivering exceptional customer service. I oversaw daily operations, ensuring the facility maintained high standards of cleanliness, safety, and brand consistency. By implementing strategic sales initiatives and local marketing efforts, I consistently improved membership growth and retention. I also coached and developed team members through hands-on training, performance management, and leadership development. My focus was on creating a positive and motivating environment for both staff and members, fostering strong relationships within the community, and ensuring every member had a high-quality fitness experience.
As a Department Manager at Lowe’s, I led daily operations, coached team members, and ensured a high level of customer service. Focused on driving sales, maintaining strong merchandising standards, and creating a positive team environment, I worked to deliver results while supporting both customers and associates.
I provided exceptional guest service while supporting and guiding team members during daily operations. I helped ensure smooth shifts, maintained high service standards, and created a welcoming dining experience for every guest. This role strengthened my leadership, communication, and ability to perform in a fast-paced environment
• Dedicated to ensuring the safety of employees and visitors and minimizing potential losses. • Experience with groups of all ages and developing better communication skills. • Ability to maintain confidential information and follow rules and regulations. • Sell memberships for people of all ages.