Fords, New Jersey, United States
I have over 25 years of experience working with hospitals and large health systems, cultivating and sustaining strong, strategic partnerships with key stakeholders to elevate patient experience across the continuum of care. Leveraging my Lean Six Sigma Green Belt skill set, I apply proven methodologies to analyze performance gaps, reduce variation, streamline processes and implement sustainable improvements. My background in change management helps support my ability to drive stakeholder alignment, foster collaboration and lead process improvement initiatives that deliver measurable impact.
Coordinate and oversee the planning, assessment, implementation and evaluation of all patient experience programs and initiatives directed towards the achievement of providing high-quality, safe and compassionate care to patients while supporting an engaged workforce.