Port Charlotte, Florida, United States
People Operations leader and HR professional focused on building scalable, employee-centered programs that make work easier for people and effective for managers. Support the full employee lifecycle by streamlining processes, implementing HR systems, and partnering closely with leaders across the business. Core strengths include people operations, HR technology, process optimization, and employee experience—all with a focus on creating a workplace where people feel supported and set up to succeed.
- Designed and implemented a global HR Shared Services model, establishing a centralized People Operations function to support scalable HR service delivery - Supervises the People Operations team, providing operational guidance, training, and performance support - Maps, documents, and standardizes end-to-end HR processes to identify gaps, reduce inefficiencies, and improve service consistency - Partners cross-functionally with HR Business Partners, Total Rewards, Compensation, and other COEs to support employee lifecycle operations - Leads HR operational projects focused on process optimization, automation, HR technology improvements, and employee experience enhancements
- Managed employee master data entry, processing, and auditing within HRIS platforms (Workday and Oracle), ensuring data accuracy and compliance - Developed and maintained HR operational reports and dashboards to support workforce planning, compliance, and leadership decision-making - Collaborated with global HRBPs and HR COEs to support performance management cycles, workforce planning, and employee relations processes - Supported operational execution of performance reviews and talent processes across multiple regions
- Conducted new hire orientations and managed full employee lifecycle processes - Supported compensation programs through reporting and data analytics - Monitored and tracked performance management cycles - Built and maintained compliance and audit reports to support operational oversight - Planned and organized company-wide events
- Provided day-to-day HR operational support to four branch locations, ensuring compliance with policies and labor regulations - Conducted employee relations investigations and documented findings in alignment with HR procedures - Recommended, developed, and interpreted HR policies to address operational challenges - Built and monitored weekly compliance reports
- Onboarded approximately 40 new hires weekly - Processed legal and compliance documentation for new employees - Maintained and organized over 3,000 employee, medical, and benefits files - Improved office procedures and policies to enhance operational effectiveness
- Onboarded approximately 10 new agents weekly - Maintained employee files to ensure compliance with federal and state regulations - Spearheaded branch events and career fairs to support recruitment - Processed agent contracts and licensing renewals
- Led a team of 12 employees, fostering a collaborative and productive work environment - Monitored quality standards and performance metrics - Created and presented performance reports to senior leadership
- Mentored employees to improve service quality - Developed and trained new-hire classes - Conducted performance analysis to identify improvement opportunities
- Delivered customer support on behalf of automotive dealership partners - Consistently exceeded performance metrics - De-escalated complex customer interactions