Waterloo, Ontario, Canada
Elevating the nexus between data and strategy, I’m charting a course through the dynamic waters of Business Analysis at Conestoga College, Canada. This journey is a leap from my solid 3-year foundation as a Technical Support Associate at Accenture, where I turned challenges into stepping stones, driving projects that shaped the contours of success and innovation.
Deliver first-level technical support via inbound/outbound calls, chat and ticketing. Troubleshoot application, browser, account, connectivity and device issues using diagnostic procedures. Support Windows PCs, Macs, smartphones and tablets. Build customer relationships through active listening and empathy. Schedule service requests and coordinate with internal teams. Use CRM, knowledge bases and AI tools to resolve issues in real time. Maintain accurate documentation and data entry. Escalate complex issues following troubleshooting methodology.