Mississauga, Ontario, Canada
Coordinated daily sales operations and support processes. Communicated with clients and distributors to manage inquiries and resolve issues. Assisted in preparing sales proposals, presentations, and reports. Generated sales reports and analyzed sales data for management. Supported the sales team with administrative and logistic tasks.
Responded to customer inquiries via phone, email, live chat, and social media. Resolved product and service issues promptly and effectively. Managed order placement, cancellations, and refunds. Conducted follow-up to ensure customer satisfaction. Collected and reported customer feedback for service improvement.