Atlanta Metropolitan Area
Proven, Successful, Client Relationship Manager offering these core strengths: • Ability to create, execute and support innovative client retention strategies • Twelve years of experience successfully building and maintaining partnerships with Fortune 500 clients leading to positive business results • Stellar customer care skills - results driven and highly organized professional with key success in area of relationship management, business development and project management • Organize and execute guidance to the client to develop business plans, implementation strategies, marketing requirement documents and production specifications • Strategic problem solver who envisions smart solutions and executes with urgency with all leads of the organization • Strong skills in team building, communication and presentation, as well as inter-department and executive client relations and account management
Oversee operations for several Key Accounts: o Maintain accountability of all details and communication throughout the order to invoice process o Ensure service delivery through effective information exchange and daily communication witclients, commercial teams, operations planners, global site shipping and supply chain contacts o Perform contract review throughout the fulfillment cycle, ensuring pricing accuracy for revenue growth and sustainability o Ensure appropriate monthly reconciliation activities are completed on a timely basis to positively impact monthly sales reporting for all accounts o Proactively recognize, analyze, and offer solutions to clients regarding any and all service disruptions o Liaise with other cross functional employees within supply chain to ensure seamless client support o Assisted the clients in assessing their requirements and provided resolutions to conflict through meetings and discussions o Evaluates needs/opportunities and matches them with Allnex USA products and services
Managed daily operations for multiple projects: o Prepare, coordinate and produce qualifications packages, proposals, presentation materials, lectures and competition pre-qualifications entries o Anticipates and provides for company’s needs to access information and general coordination with daily project activities o Prepare contracts and negotiate revisions, changes and additions to contractual agreements with owners, consultants, clients, suppliers and subcontractors o Active role in the management of company financials to include all invoicing and A/P- A/R responsibilities o Monitored, tracked and reported on project expense data by comparing actual vs. budgeted project costs o Selected, implemented and tested Maxwell accounting software for daily operation
Oversaw operations for several Key Accounts: o Portfolio included: John Hancock, AXA Equitable, Oppenheimer Funds and Great West o Built and maintained business relationship with clients o Worked with clients to develop business plans, implementation strategies, marketing requirement documents and production specifications o Participated in client status/project reviews on a weekly basis and technical calls on as a needed basis o Responsible for client experience and acts as a liaison between client, sales, service and other functional areas involved in delivering products and /or services for fulfillment o Worked with clients to define ongoing enhancements and adjustments to meet their business needs with a specific focus on cross-sell and up-sell product targets and quotas o Responsible for project resource allocation from implementation through go live date o Review and approve invoicing for client is accurate prior to client distribution o Create and present client with quarterly re-cap of projects and fulfillment activities o Create marketing plans to provide yearly initiatives for revenue growth of existing clients o Provided quarterly reviews of these plans to document progress and business case analysis