Amsterdam, North Holland, Netherlands
A dynamic and value-adding Jack of All Trades. A strategist, compassionate leader, creative problem solver and learner with experience in management in complex environments, leading in digital transformation, customer interaction, service models, software development and conversational AI. Delevering energy on the base of connecting people, pro-activity and trust.
Part of the management of the agile department enabling beyond channel client journeys with a.o. chatbots/conversational AI, chat, digitized client onboarding & KYC identification and verification, social, voice and videobanking. Strategically contributing to ABN AMRO's new strategy: 'a personal bank in the digital age'.
Projects: August 2013 - February 2014 Deutsche Bank - Started Data Analyst assignment on one of DB's top projects
Several responsibilities in different departments, among others: - Runbook owner of Operations migration streams - Business Case analysis, development, sign-off and implementation - Coordinated software development chain from requirements to implementation - Developed cross-departmental MI databases, tools and packs - Process analysis and improvement - Developed cross-system (financial) data reconciliations
Developed skills: Business case research and development Business recommendation research and development Budget calculation IT requirement and specifications determination Chairing workshops Milestone planning Dashboard reporting Internal customer and other stakeholder communication.
Developed skills: Process mapping, development and training Working at an operations department
Supporting the project-management department and European-wide manager with, among other tasks, preparing financial reports (budgets, forecasts, actuals), development of and training in forecasting procedures.