Chicago, Illinois, United States
As a highly skilled and versatile professional, I have had the opportunity to work in a variety of industries, gaining valuable experience and expertise along the way. My strong background in sales and logistics has allowed me to excel in fast-paced and competitive environments. With a sense of urgency and dedication to customer service, I have consistently exceeded expectations and helped drive revenue growth for my employers. My ability to build strong relationships with clients and colleagues has been a key factor in my success, and I am always seeking new ways to enhance and improve these connections. In addition to my professional experience, I am a strong communicator and collaborator, able to work effectively with diverse teams and individuals. I am adaptable and thrive in dynamic environments, and I am always willing to go above and beyond to achieve success for both myself and my team.
Developing and execution of transportation strategy with an emphasis on daily support of SMB client-partners.
Built and managed relationships with shippers and carriers across multiple transportation modes, including FTL, LTL, reefer, and flatbed, ensuring reliable service and strong partnerships. Sourced carriers and negotiated competitive rates, maximizing margins while meeting client service requirements and SLA commitments. Coordinated end-to-end freight operations, booking and tracking shipments from pickup to delivery, ensuring on-time performance and real-time status updates to customers and stakeholders. Resolved service disruptions, delays, and accessorial issues efficiently, maintaining high customer satisfaction (CSAT) and retention. Maintained accurate shipment documentation and tracking in Transportation Management Systems (TMS), ensuring compliance and operational transparency. Leveraged load boards (DAT, Truckstop, etc.) to match freight with available capacity, optimizing route efficiency and reducing deadhead miles. Prospected and onboarded new customers, expanding the brokerage book of business and driving revenue growth. Collaborated cross-functionally with sales, dispatch, and accounting teams to streamline operations and improve workflow efficiency. Delivered high-quality customer service while managing multiple loads under tight deadlines, maintaining operational excellence and client trust.
Accepted a faculty nomination to serve on the Advisory Board, contributing professional expertise and industry insights to enhance program development. Advised on initiatives in financial aid, international programs, and public policy visibility, helping to strengthen academic offerings and student outcomes. Collaborated with faculty and administration to strategically guide program growth, improve institutional reputation, and align curricula with evolving industry and societal needs. Provided thought leadership and real-world perspective, bridging professional experience with academic priorities to advance the college’s mission.
Managed a portfolio of high-value clients, delivering personalized wardrobe strategies that increased repeat purchase rates by 25%+ through proactive relationship management. Conducted at-home and office fittings for busy professionals, achieving a 90%+ client retention rate due to convenience-driven service and bespoke quality. Leveraged CRM tools to track client measurements, wardrobe history, and lifecycle needs, enabling data-driven outreach and personalized upselling opportunities. Consulted on fabric, fit, and style using exclusive partnerships with Loro Piana, Vitale Barberis Canonico, Zegna, Thomas Mason, and Dormeuil, improving customer satisfaction and strengthening Senszio’s premium positioning. Designed wardrobe planning solutions (business, formal, and wedding attire) that grew average order value (AOV) by 15% through cross-selling and upselling strategies. Oversaw end-to-end product lifecycle with tailoring teams, ensuring 100% on-time delivery and a near-zero alteration adjustment rate. Negotiated and presented competitive pricing strategies, balancing luxury positioning with customer value, contributing to steady year-over-year revenue growth in the Chicago market.
Account Executive – Small Parcel (Domestic & International) Hunter | Account Management | Greater Chicago Area (Elk Grove Village Territory) Owned full sales and account management lifecycle, leveraging CRM (Salesforce) and logistics technology platforms to manage pipeline, track KPIs, and drive quota attainment. Designed and deployed transportation solutions across Ground, Air, and International networks, using TMS (Transportation Management Systems) and data analytics to optimize routing, cost, and performance. Delivered digital shipping solutions, partner enablement strategies, and supply chain optimization initiatives to increase operational efficiency. Conducted root-cause revenue analysis, recovering lost weekly/monthly revenue through process improvement, data-driven insights, and customer consultation. Streamlined claims management workflows for lost/damaged shipments, reducing resolution cycle time and improving customer satisfaction (CSAT) metrics. Applied competitive pricing strategies and contract negotiation skills to maximize retention, customer lifetime value (CLV), and territory growth. Monitored global supply chain events and compliance requirements to provide real-time risk mitigation strategies to customers. Results: Grew assigned territory from 94% to 102% of quota, achieving above-target performance within first full year.
GoFor Deliver | Multiple U.S. Markets 2021 Spearheaded the launch of the Chicago market during GoFor Deliver’s U.S. expansion, establishing an on-demand courier service that generated $500K+ in revenue in its first year. Acted as Partner Success Manager in multiple markets (Chicago, Detroit, Milwaukee, Minneapolis, Memphis, Cincinnati), supporting seasonal volume surges and ensuring operational continuity for regional partners. Oversaw the Sherwin-Williams/GoFor partnership launch in Milwaukee (March 2021), coordinating field operations, customer engagement, and digital enablement for successful rollout. Brokered and closed deals with national and local accounts across industries including home improvement, construction materials, florals, and retail, driving both immediate revenue and long-term contracts. Delivered efficiency in last-mile logistics, ensuring on-time deliveries that produced measurable cost savings and productivity improvements for partner organizations. Facilitated digital integration of services with national partnerships, streamlining booking processes and enhancing operational scalability. Managed customer engagement and partner communications through virtual, phone, and in-person meetings, aligning SaaS-enabled logistics solutions to partner needs. Provided real-time problem-solving by collaborating with dispatch and field teams to ensure timely execution of deliveries under varying vehicle/service requirements.