Barcelona, Catalonia, Spain
Performance-driven Software Engineer graduated by Federal University of Goiás (UFG - Brazil) and enthusiastic about improving business IT standards. I'm eager to keep learning and improving both my technical and business knowledge. Github: https://github.com/koziel101/
• Expertise in Technical Escalations: Serve as a key point of escalation for the Business Insights team to address complex technical challenges and resolve critical issues. • Process and Tool Improvement: Enhance processes and tools within the Business Insights team, identifying opportunities for improvements and optimizing collaboration with the product. • Dynatrace System Demonstration and Configuration: Demonstrate the Dynatrace system to prospective customers and configure their applications during Proof-of-Concept engagements.
• Proactive Application Monitoring and Performance Optimization: Monitoring and analyzing the performance and availability of critical client applications to identify and alert on potential performance issues, proactively preventing disruptions and improving user experience. • Root-Cause Diagnosis and Performance Troubleshooting: Aid client personnel in analyze performance data, identify root causes, and recommend effective solutions to optimize application performance and resolve availability issues. • Creating and Maintaining Synthetic Monitors and Dashboards: Create and maintain synthetic monitors using JavaScript and JSON to simulate user interactions and provide real-time insights into application performance. Design and maintain Dashboards to visualize performance metrics, trends, and anomalies to provide actionable insights for client stakeholders. • Mentoring and Training on Dynatrace Platform and Best Practices: Mentor and train new hires and client staff on the Dynatrace platform and best practices for application monitoring and performance optimization.
• Provide Technical Support and Guidance to Enterprise Clients: Provide technical support and guidance to Google Cloud and Google Workspace (formerly G Suite) enterprise clients. • Troubleshoot Technical and Account Issues: Diagnose and resolve issues related to Google's hardware and software, encompassing Google Tools and APIs. • Comprehensive Understanding of Internet Protocols: Deep understanding of IMAP/POP3, DNS, Exchange, HTTPS, SSL, TLS, IP, and other internet protocols. Knowing when to apply this knowledge to troubleshoot technical issues related to email, web browsing, and other internet-based applications; as well as explain technical concepts in a clear and concise manner to both technical and non-technical users. • Experience with communications and collaboration tools
• Expertise in Git and version control systems: Proficient in using Git and managing version control and collaborate with developers to maintain code integrity. • Contribution to the development of an internal ticket system: Contributing to the enhancement of an internal ticket system using Delphi. • Providing Git support and resolving Git-related issues: Provide support to developers in Git utilization and troubleshoot Git-related issues. • Experience in version control and version deployment: Manage version control processes and oversee version deployment activities to ensure smooth updates and maintain a controlled software release process. • Familiarity with continuous integration tools (Jenkins): Work on Jenkins implementation and on defined streamline of the continuous integration processes.
• Testing Procedures: Conduct verification, functional, acceptance, white-box, and black-box tests to ensure comprehensive software testing. • Oversee and Manage Testing Processes: Supervise and oversee tests executed by new team members, ensuring adherence to quality standards. • Deliver Training to New Members: Provide comprehensive training to new team members on testing methodologies, best practices, and industry standards. • Authorize and Publish Test Results on SEFAZ: Authenticate and publish test results on SEFAZ (Brazilian tax authority) platform for regulatory compliance.